Scheduler I - Tech Providers : Job Details

Scheduling Administrative Support Duration: Through July 20, 2026, with potential for extension based on performance and team needs. Location: Grand Rapids, MI 49548 Work Arrangement: Hybrid (In-office Monday, Tuesday, and Thursday; remote Wednesday and Friday) Position Overview: CMS Energy is seeking a detail-oriented and organized Scheduling Administrative Support professional to join our Electric Scheduling team in Grand Rapids, MI. This entry-level position plays a vital role in supporting daily work coordination, scheduling, and resource planning for electric-related operations. The ideal candidate will possess strong administrative skills, a customer-focused mindset, and the ability to adapt quickly in a fast-paced environment. Key Responsibilities:

• Coordinate and execute daily work plans, including scheduling, dispatching assignments, and organizing work orders.
• Support the scheduling team by facilitating meetings and short-term forecasting of tasks.
• Communicate effectively with field operations, supervisors, and supporting departments.
• Monitor work progress using internal systems; submit orders and adjust schedules as needed.
• Respond to emergent issues and escalations according to department procedures.
• Perform various reporting duties and administrative functions specific to the business unit.
• Assist with additional administrative tasks, including document handling, email communications, and data entry.

Required Qualifications:

• Education: High School diploma or equivalent.
• Experience: 0-1 year of relevant administrative or clerical experience.
• Strong communication, organizational, and time management skills.
• Ability to work independently and manage urgent or high-pressure tasks effectively.
• Basic technical aptitude to learn and navigate scheduling software and internal systems.
• Customer-focused with a collaborative, team-oriented attitude.

Preferred Qualifications:

• Associate's degree in Business Administration or related field.
• 2-4 years of experience in scheduling, customer service, or data/report handling roles.
• Prior experience in a utility, energy, or field service environment.
• Familiarity with SAP (Front and Back Office), plotter and scanner operations.
• Experience working with electric or utility scheduling teams is highly desirable.

Technical Skills:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Detail-oriented with the ability to manage multiple tasks efficiently
• Capable of adapting to new tools and learning responsibilities quickly