Scanning Operator - BCforward : Job Details

Scanning Operator - 570043 BC Forward is looking for Scanning Operator in Getzville, NY 14068 Position Title: Scanning Operator Locations: 480 Crosspoint Parkway, Getzville, NY 14068 Anticipated Start Date: 08/11 Expected Duration: 6 Months Job Type: Contract with possible extension Shift : 10:30 AM - 7 PM EST M-F (No OT) Pay Rate $18.50/hr on W2. Need: 6 months to 1 year of office experience. Experience in inbound mail sorting or healthcare claims processing. Interview Process: 1 - Phone Screening 2: Video Interview Job Description: Mail Intake & Scanning Specialist Job Description - Key Responsibilities:

• Open, sort, count, and batch all inbound paper claims received by mail.
• Scan inbound paper claims using Imagenet scanning software.
• Log and scan all inbound certified mail, ensuring accurate documentation.
• Process inbound files from various departments and ensure proper filing.
• Maintain high-quality standards while working under pressure and meeting deadlines.
• Scan and accurately name documents received from multiple departments.
• Perform data entry for scanned documents.
• Conduct quality control checks on scanned images to ensure accuracy and completeness.
• Track, batch, and monitor all offline, deleted, or pulled claims.
• Follow standard procedures and monitor system queues to ensure workflow efficiency.
• Accurately update the claims control sheet and report discrepancies promptly.
• Process outbound mail and archive various documents and records as needed.
• Regularly lift and move items up to 50 lbs. as part of the daily mail handling process.

Story Behind the Need - Business Context & Team Environment:

• Business Unit: Fidelis - Health Plan Division
• Team Culture: Friendly, supportive, and goal-driven. Emphasis on teamwork and accountability.
• Work Style: Fast-paced environment with a blend of independent and collaborative tasks.
• Purpose: To ensure timely and accurate intake, scanning, and routing of all claims and critical documents.
• Motivation for Role: Ongoing operational need due to mail volume and internal processing requirements.

Typical Day in the Role:

• Daily Schedule: Standard business hours, with occasional overtime depending on volume.
• Key Tasks: Mail intake, document review, scanning, data entry, responding to routing requests, and coordinating with outbound mail departments.
• Performance Metrics:
  • Mail scanning: 40 units/hour
  • Claims scanning: 15 batches/hour
  • All mail must be sorted and scanned same-day
• Interaction Level: Frequent face-to-face communication within a collaborative team setting.
• Work Environment: Fully onsite; warehouse or mailroom-style setting.

What Makes This Role Compelling:

• Gain exposure to the healthcare claims processing lifecycle from the ground up.
• Develop a strong understanding of claim documentation and administrative operations.
• Join a team that is mission-driven, team-oriented, and committed to excellence.
• Valuable experience for future roles in claims, operations, or healthcare services.

Candidate Requirements: Education & Certifications:

• Required: High School Diploma or equivalent
• Preferred: None

Experience:

• Required: 6 months to 1 year of office experience
• Preferred:
  • Experience in inbound mail sorting or healthcare claims processing
  • Familiarity with claim types, document determination, and handling
  • Exposure to facilities, distribution centers, or security roles

Key Skills (Stack-Ranked):

Familiarity with Windows Operating Systems

Proficiency in Microsoft Outlook

Time Management & Task Prioritization

Team Collaboration

Attention to Detail

Multitasking & Adaptability

Disqualifiers:

• Lack of basic office experience
• Inability to lift/move up to 50 lbs
• Poor attendance or performance in past roles

Performance Indicators:

• Adherence to scan volume and accuracy standards
• Timeliness in sorting and processing
• Team communication and workflow continuity

Interview & Selection Process:

• Hiring Manager Review Time: Within 1-2 business days
• Interview Rounds:
  • Two interviews conducted via Microsoft Teams (camera required)
• Onboarding Process: Standard background checks and orientation; role-specific training provided onsite

About BCforward Founded in 1998, BCforward is a Black-owned global leader in workforce management and digital product delivery solutions, headquartered in Indianapolis, IN. With a worldwide team of over 6,000 consultants, BCforward is dedicated to empowering human potential through its core values: People-Centricity, Excellence, and Diversity. As an industry pioneer, BCforward provides a best-in-class workplace, fostering a culture of accountability, innovation, and optimism. Committed to equal opportunity employment, the company champions diversity and inclusion, striving to create a positive impact for its clients, employees, and communities. Interested candidates please send resume in Word format Please reference job code 240534 when responding to this ad.