Salon Customer Experience Specialist - Walden Galleria - J. C. Penney Company : Job Details

Client Experience Helps drive the client experience while maximizing sales potential of each client Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking Asks appropriate questions to determine client's needs, Follows current Salon selection process to match new client to Salon Professional's strengths to maximize client satisfaction and sales potential, and schedules accordingly Offers all Company programs, including credit and rewards, to all clients, offering them all benefits JCPenney has to offer and opening up more potential to purchase and enhance the overall client experience Inventory Controls Aids the replenishment and restock efforts by working with the Support Team to ensure Salon replenishment standards are maintained Monitors retail and backbar on hand accuracy, communicating opportunities to the Salon Leader Receptionist Duties Performs registration of clients, answers phones (utilizes scripted telephone response to enha...Customer Experience, Salon, Specialist, Leader, Experience, Customer Service