Salesforce Solutions and Strategic Director - CSC : Job Details

Salesforce Solutions and Strategic Director

Wilmington, DE

Monday-Friday (8am-5pm EST)

Hybrid Work Model

CSC is seeking an experienced Salesforce Solutions and Strategic Director to lead the vision, design and execution of our Commercial Salesforce instance. The ideal candidate is both a big-picture strategist and a hands-on leader, able to translate business needs into scalable, future-proof Salesforce solutions that improve customer experience, streamlines operations, and enables data-driven decision-making This leader will serve as the strategic architect and trusted advisor, aligning Salesforce capabilities with organization goals, while driving innovation and maximizing ROI from our Salesforce investment.

Primary Responsibilities:

• Define, drive and implement an overall Salesforce roadmap, aligning it with corporate goals and objectives
• Lead the design and delivery of scalable, integrated Salesforce solutions across Sales and Marketing
• Proactively identify opportunities to expand Salesforce capabilities, adopt emerging technologies, and enhance operational efficiency
• Mentor and guide a team of Salesforce administrators fostering a culture of collaboration, learning, and high performance
• Establish best practices for security, integrations, and platform governance across the organization, breaking down silos and expanding efficiencies
• Partner with executive leadership, business stakeholders, and cross-functional teams to identify priorities, opportunities, and gaps in Salesforce utilization
• Lead end-to-end Salesforce projects, identify and gather requirements, translating into best practices, scalable solutions with a focus on exceptional user experience
• Collaborate with Salesforce and third-party vendors to evaluate products, negotiate agreements, and ensure successful delivery
• Design and oversee integrations between Salesforce and other systems or third party suppliers
• Proactively identify opportunities for automation, process improvements, and increased efficiency within the Salesforce environment.

Experience

• 15+ years of experience working with Salesforce in a leadership capacity, with at least 10 years' hands-on experience in Salesforce administration
• Proven track record in managing large-scale Salesforce implementations and cross-functional teams
• Extensive experience in configuring and customizing Salesforce across multiple clouds (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud and AppExchange solutions.).
• Salesforce consulting background experience a plus

Skills and Knowledge

• Strong knowledge of Salesforce platform tools, including Lightning Experience, Apex, Visualforce, and Salesforce integrations with third party platforms
• In-depth understanding of Salesforce automation tools, including Process Builder, Flow, and Workflow Rules
• Expertise in Salesforce architecture, security model, and data management
• Experience implementing Salesforce configuration changes
• Exceptional project management and leadership skills with the ability to prioritize and execute multiple initiatives
• Strong analytical and problem-solving skills, with the ability to analyze complex business requirements and translate them into technical solutions
• Strong communication skills with the ability to engage stakeholders at all levels of the organization
• Ability to balance strategic thinking with a hands-on approach to solving problems and implementing solutions
• A proactive attitude to platform enhancements, self-starter with the ability to drive initiatives independently and as part of a team
• Excellent relationship-building skills