Salesforce Practice Chief of Staff (CoS) - Remote - NTT DATA North America : Job Details

Req ID: 341202

NTT DATA's Global Salesforce business unit is looking for a Salesforce Practice Chief of Staff to help support our NA business.

Check us out: Salesforce @ NTT Data ( . We offer our customers expanded industry-centric services and capabilities from one of the world's largest digital consulting and IT services companies. Ranked as one of the world's most valuable brands, NTT DATA pushes the boundaries of what's possible to simplify your digital transformation. We are the trusted source of Salesforce platform solutions for commercial, mid-market, and enterprise customers. Our certified consultants are skilled in delivering mission-critical solutions that help our customers adapt to the evolving needs of their businesses and accelerate digital transformation initiatives.

Job Summary

The Chief of Staff (CoS) serves as a trusted advisor and strategic partner to the NA VP of Sales and Salesforce Practice, driving across complex initiatives and ensuring that priorities are executed effectively. Acting as a force multiplier, the CoS streamlines decision-making, manages cross-functional relationships, and translates vision into action. This role combines strategic planning, operational excellence, and executive communication, orchestrating the rhythm of the business to keep leadership and teams focused on what matters most.

Executive Alignment & Decision Support

• Serve as a trusted advisor and thought partner to the executive

• Executing business priorities

• Getting things done, working with leaders and partners across the globe

• Prepare executive for key meetings (briefing materials, talking points, anticipated questions)

• Act as a sounding board for strategy, messaging, and org design

• Ensure the executive's priorities cascade effectively to the org

Strategic Planning & Initiatives

• Coordinate content for Global SKO for Salesforce Global Practice

• Lead cross-functional strategic initiatives that don't fit neatly in one team

• Identify risks, bottlenecks, and opportunities across the business

• Translate strategy into operational execution plans

Operational Excellence

• Manage the annual operating cadence (bi-weekly DR, quarterly SLT, QBR, ELT, All Hands)

• Streamline reporting frameworks so the executive sees clear, actionable data

• Build mechanisms for accountability and follow-through across initiatives

Cross-Functional Leadership

• Act as a bridge between the executive and the leadership team

• Align stakeholders across functions

• Represent the executive in meetings when they cannot attend

• Resolve conflicts and ensure dependencies are managed

People & Culture Enablement

• Shape executive communications (org announcements, strategy updates, culture messages)

• Drive employee engagement (all-hands, skip-levels, recognition programs)

• Support organizational design and talent planning

• Mentor and develop high-potential team members tapped for special projects

External Communications

• Partner with communications leader for external strategic messaging

• Taking points on external interviews

Special Projects / Ad Hoc

• Run SVP or VP-sponsored initiatives that require discretion and speed

• Stand up “tiger teams” to address urgent business issues

• Lead transformation workstreams

• Own confidential projects (e.g., restructuring planning, board prep)

Basic Qualifications :

• 10+ years' experience in consulting or IT services in Sales operations, or a Chief of Staff role

• 1+ years' experience and a strong understanding of GenAI and AI technologies for the Salesforce industry .

• This remote US-based position includes travel as needed.

Desired Skills:

• Prefer at least one or more Salesforce certifications

• Prefer experience with Salesforce Sales Cloud, Salesforce Marketing Cloud, Salesforce Commerce Cloud, Salesforce Service Cloud, Salesforce Experience Cloud, and Salesforce Analytics Cloud

• Strong industry expertise and experience with industry-aligned organizations.

• Exceptional communication and presentation skills, with the ability to engage and influence client executives, sales teams, and internal stakeholders.

• Proactive and results-oriented mindset, able to manage multiple priorities and thrive in a fast-paced, dynamic environment.

• Attributes include strategic thinking, teamwork, ability to influence, strong analytical and problem-solving skills, a high level of professionalism, and strong attention to detail.

Location: USA (Austin, Atlanta, Chicago, Philadelphia, New York City, Boston, Denver, Las Vegas, Dallas, etc.)

Travel expectations: 10-15% for quarterly SLTs and Global SKO (~4-5 trips per year)

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( .