Salesforce Membership Administrator - Kiwi Partners : Job Details

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Salesforce Membership AdministratorLocation: New York, NYJob Type: Full-time

Job Summary

We are seeking a proactive and detail-oriented Salesforce Membership Administrator to manage and optimize our Salesforce platform in support of membership operations and accounts receivable processes. This role plays a critical part in enhancing member engagement, maintaining data integrity, and ensuring timely and accurate invoicing and payment tracking. The ideal candidate combines strong Salesforce administration skills with financial operations experience to drive both technical efficiency and exceptional member service.

Key Responsibilities

Administer, configure, and maintain the Salesforce platform, ensuring optimal performance and security.

Manage user roles, permissions, workflows, validation rules, and automation processes.

Oversee invoicing and accounts receivable, including coordination with accounts payable teams and third-party payment portals (Ariba, Coupa, etc.).

Provide technical support to end-users, troubleshoot system issues, and implement solutions to improve efficiency.

Customize and optimize Salesforce objects, fields, page layouts, reports, dashboards, and validation rules.

Ensure data integrity through regular audits, deduplication, and data cleansing efforts.

Manage and integrate third-party applications and tools (e.g., Pardot, Fonteva) to enhance business operations.

Collaborate cross-functionally with Sales, Marketing, and Website Administration teams to align Salesforce solutions with business goals.

Develop and implement training programs to enhance Salesforce adoption and efficiency among users.

Stay informed on Salesforce updates, releases, and industry best practices, proactively implementing improvements.

Assist in reporting and analytics, providing actionable insights to support decision-making.

Required Qualifications

Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent work experience.

2-5 years of experience as a Salesforce Administrator, preferably in a membership-based or service-driven organization.

Salesforce Administrator Certification (ADM-201) required; additional certifications (Advanced Admin, Platform App Builder) are a plus.

Strong experience with Salesforce configuration, including Reports & Dashboards, Security & Sharing settings, and process automation.

Familiarity with data migration tools (Data Loader, Import Wizard) and third-party integrations (e.g., marketing automation).

Basic understanding of APIs and Apex triggers is a plus.

Excellent analytical, problem-solving, and communication skills.

Ability to work independently while collaborating with cross-functional teams.

Preferred Qualifications

Experience in accounts receivable or financial operations.

Knowledge of business processes related to membership, sales, and marketing automation.

Experience with third-party tools such as Pardot, Fonteva, or other Salesforce-related applications.

Competitive salary and performance-based incentives.

Comprehensive health, dental, and vision insurance.

401(k) retirement plan with company matching.

Professional development opportunities, including Salesforce certification reimbursement.

Flexible work arrangements, including remote/hybrid options (two days a week).

A collaborative and innovative work environment with opportunities for growth.

Salary range: $85,000 - $100,000 annually.

If you're a proactive problem-solver passionate about leveraging Salesforce to drive business success, we encourage you to apply!

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionSales, General Business, and Education
• IndustriesWireless Services, Telecommunications, and Communications Equipment Manufacturing

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