Salesforce Director - MRoads : Job Details

Direct message the job poster from mroads

mroads is looking for a Salesforce Director for one of the direct clients. It's a remote opportunity.

• Strategic Leadership & Roadmapping: Define the Salesforce strategy for hospitality-focused digital transformation programs.
• Partner with executives and stakeholders to align Salesforce capabilities with GxP and hospitality compliance standards.
• Develop roadmaps for Salesforce + Mpower integration, ensuring scalability and compliance.
• Lead design, architecture, and governance of Salesforce solutions across Sales Cloud, Service Cloud, Marketing Cloud, Loyalty & OMS.
• Drive Mpower integration with Salesforce for enhanced guest engagement and property management.
• Ensure Salesforce platform configurations meet hospitality-specific workflows such as reservations, loyalty programs, and guest experience journeys.
• Compliance & Governance (GxP): Establish governance frameworks to ensure Salesforce implementations comply with GxP and audit requirements.
• Partner with IT risk, audit, and regulatory teams to ensure data integrity and system validation standards.
• Define policies for data security, SOX/ITGC controls, and regulatory documentation.
• Team Leadership & Stakeholder Engagement: Lead and mentor Salesforce architects, developers, and administrators.
• Drive cross-functional collaboration between hospitality operations, IT, compliance, and vendor partners.
• Present executive updates on Salesforce program progress, risks, and value delivery.
• Leverage AI/LLM integrations, Einstein AI, and analytics to enhance guest experience personalization.
• Explore multi-agent Salesforce solutions for customer service automation in hospitality.
• Stay ahead of Salesforce product releases, hospitality trends, and compliance frameworks to ensure continuous platform modernization.

• Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
• 12+ years of experience in Salesforce ecosystem, with at least 5+ years in leadership roles (Director/Program Manager/Enterprise Architect).
• Strong background in hospitality domain systems (loyalty, reservations, PMS, CRS, guest engagement).
• Proven expertise in Mpower platform integration with Salesforce.
• Deep understanding of GxP compliance, ITGC, SOX controls, and system validation processes.
• Experience leading large-scale Salesforce programs (Sales Cloud, Service Cloud, Marketing Cloud, OMS, Loyalty, Analytics).
• Demonstrated success in governing Salesforce programs across multiple business units with complex integrations.
• Strong stakeholder management and executive communication skills.

• Salesforce Certified Technical Architect (CTA) or equivalent high-level certifications.
• Hands-on knowledge of AI/LLM-powered Salesforce enhancements (Einstein, GPT integrations).
• Experience in hospitality digital transformation programs (Marriott Bonvoy, Hilton Honors, etc. a strong plus).
• Familiarity with Agile, SAFe, or hybrid delivery models for enterprise programs.
• Knowledge of Dynatrace or observability platforms for Salesforce performance monitoring in compliance environments.