Sales Manager, Kohler Stores - Kohler : Job Details

**Location:** Remote;East Region* Responsible for creating annual strategic and financial plans (winnable games) for each KOHLER Signature Store location to ensure the achievement of sales and KPIs for the region.

* Accountable for the financial responsibility and profitability for eachlocation through the pro forma and operators P&L, including, but not limited to; top line sales, sales mix, gross margin, and operating expenses.

* Partners with store owners to detail organizational strengths/weaknesses and assist the ownership in their development of structured business growth plans and objectives within the context of their broader wholesale business.

* Working as the lead contact and business coach to assigned store teams, ensure Field Sales and distributor understand the store plans and their roles in helping to achieve.

* Collaborates with store owner and Field Sales to ensure the local inventory supports in-store demand.

* Cultivates productive, influential working relationships that yield improved business results.

* Acts as the ambassador for digital transformation of connecting stores to broader online initiatives to drive adoption in new systems, software, and tools.

* Accountable to help store owner and store teams improve demand through trade outreach customer satisfaction, traffic counts, and online reviews.

* Identifies root cause issues within each organization and at store levels through insights and data analysis, in-person observations, and stakeholder conversations; conveys to Kohler leadership to gain alignment on action plans in accordance with license agreement; brings solutions forward.

* Conducts structured coaching activities (i.e., Business Reviews, Business Planning Sessions, Visit Guides, etc.) for assigned organization/location.

* In collaboration with store manager, complete quarterly continuous improvement checklists.

* Improves distributor capabilities by leveraging available Kohler Co. tools and resources and best practices across business functions (human resources, marketing, operations, etc.).

* Prioritize decision-making and time allocation in support of each location that drives optimal value for Kohler Co.

* Protects Kohler Co. brands by identifying and addressing issues that may pose risks to customer experience, and ensures brand perceptions are addressed appropriately.

* Motivate teams and support KOHLER Signature Store strategic goals, linking the goals of each individual and location to the goals of the region and organization.

* Responsible of all new store openings and remodel projects working closely with the distributor owner and corporate team to be on time according to the master project timeline.

* Ensure the staffing requirements are met, annual calendars and trade outreach plan are activated 60 days prior to open.

* Ensure store staff are equipped with brand, product and visual merchandising know-how to build brand loyalty, inspire consumers and create demand.

* Collaborate with each owner on the creation and execution of a recruitment and talent strategy, to include the recruitment, hiring, training and development of store management.

* Collaborate with each owner and local Kohler Field Sales team to create and implement a trade outreach plan specific to our target customer.

* Accountable for strengthening brand identity by creating consistency within each store and each owner through personal example, coaching and ensuring visual and operational standards are met; ensure new products and messages are implemented on time.

* Build and maintain strong strategic partnerships with Field Sales and Corporate teams resulting in increased understanding of and successful results in their store business.

* Create an open and collaborative environment that influences the greater team through action and example and results in cascading knowledge and best practices throughout the organization.

* Take personal accountability for the growth and success of store managers and their team members, offering positively framed developmental feedback, modeling behavior and demonstrating a commitment to improving performance.

* Support ongoing training to the team in the areas of product knowledge, design trends, service and selling techniques.

* Ensure all locations consistently support our marketing campaigns through customer interactions and successful execution of visual direction.

* Coordinate, support and participate in the execution of successful events in accordance with annual marketing calendar.

* Facilitate and participate in Regional meetings and conference calls to provide partnership and create solutions to address business needs.

* Monitors retail and industry trends by attending trade shows, benchmarking competitors, and participating in various workshops.

Undergraduate degree, MBA or continued graduate education preferred

5 - 9 years in retail management, training and/or marketing. *

* Multi-store management experience is preferred.

* Home dcor, home improvement in luxury categories preferred.

* Strong business acumen and ability to identify root causes and key performance indicators.

* Entrepreneurial problem solver able to prioritize issues to allocate time effectively.

* Deeply understands key performance drivers of retail operations.

* Flexible thinker capable of addressing diverse retail issues.

* Uses data to drive decision-making and recommendations.

* Collaborative individual that works with distributors to cultivate knowledge sharing.

* Trustworthy, influential coach that can build skills and capabilities.

* Ability to travel within the US, up to 25%, to Kohler Signature Stores and Experience Centers with occasional travel to Kohler Corporate Headquarters.

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates development to make that happen. So, we offer ongoing investment in each individuals personal development and the opportunity to collaborate with others across functions and roles at Kohler.