Sales Assistant - St. John Knits : Job Details

POSITION SUMMARY STATEMENT

The Sales Assistant s primary function is to support the New York Boutique with all aspects of sales, including client service and administrative elements related to selling and non-selling. In addition, the Sales Assistant is also responsible for supporting the Wardrobe Specialist by providing the St. John Experience level of service to all internal and external clients, while upholding Brand Values and Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support primary Wardrobe Specialist with the sales by securing necessary merchandise, place merchandise back in designated area on sales floor, as well as replenishing sold merchandise on the floor
• Consistently demonstrates Relationship Selling Skills to support primary Wardrobe Specialist to achieve and exceed planned daily, weekly and monthly sales goals set by Store Management
• Demonstrates high degree of professionalism in communication, attitude and teamwork with clients, peers and management team
• Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)
• Complete the Alteration/Blocking processes in accordance to Company standards (i.e. complete paperwork, follow up to ensure alterations are completed within appropriate timeframe, receive altered merchandise into store, and make follow-up calls with client)
• Support and assist clients in primary Wardrobe Specialists absence if needed
• Demonstrates strong product knowledge; keeps updated on new products, marketplace and fashion trends
• Remain current and knowledgeable in all aspects of primary Wardrobe Specialists top clientele in order to provide excellent and personalized customer service
• Assists in maintaining primary Wardrobe Specialists client book to standard and generates sales utilizing the client book through appointments and daily correspondence with clients
• Sends Company initiated mailings for primary Wardrobe Specialists clients: Catalogs, invitations, sale cards, etc. as needed
• Log COG s for primary Wardrobe Specialist each month for corporate report
• Understands and performs all POS functions accurately, professionally and within Company Guidelines
• Assists in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies as needed
• Actively contributes to non-selling activities (i.e. primary Wardrobe Specialist go backs, clean up, compliance, etc.)
• Demonstrates high level of quality in work, attendance and appearance
• Actively participates in Monthly Touch Bases and follow-ups
• Attends all required Store Meetings and Events as needed
• Maintains standards of cleanliness and organization

ADDITIONAL RESPONSIBILITIES:

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
• Demonstrates high level of quality work, attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations
• Adhere to Timekeeping procedures
• Adhere to local, state, and federal law
• Additional responsibilities assigned by supervisor related to your position/department
• Ability to be flexible and willing to work extended hours when necessary
• Ability to work varied hours, nights, days and weekends to support the business needs

SUPERVISORY RESPONSIBILITIES

• This position does not have supervisory responsibilities

ORGANIZATIONAL RELATIONSHIPS

• Interacts with all levels throughout organization including employees and outside vendors

MINIMUM QUALIFICATIONS: The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position.

COMPETENCIES:

• Adaptability
• Client Focus
• Communication
• Decision Making
• Embraces Change
• Honesty and Integrity
• Initiative
• Innovation
• Optimistic
• Organization
• Professionalism
• Results Orientated
• Solutions Orientated
• Teamwork
• Time Management
• Thoroughness

EDUCATION/EXPERIENCE:

• Understanding of the luxury client
• Ability to work varied hours: nights, days and weekends to support the business needs
• Previously worked in a clienteling, client-centric or retail environment preferred
• Good computer skills: Word, Excel, Microsoft Outlook and POS systems

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

Standing, walking and squatting the majority of the work shift

Ability to climb ladders or stairs Required to lift, move and carry up to 40 pounds

Ability to read, count and write to accurately complete all documentation and reports

Must be able to see, hear and speak in order to communicate with employees and other customers

Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms