SaaS Trainer - Insight Global : Job Details

Client: Finance/Accounting Automation Software

Title: SaaS Trainer

Duration: Permanent

Location: Coppell, TX - 3 days per week onsite, 2 days remote

Salary: $70-75k base + 15% bonus (paid out monthly) + benefits/perks

What you'll do

Within the Training Department, your primary mission will be to support our customers by training them to use our software effectively. You will also be responsible for creating and updating training materials (training decks, documentation, videos, etc.).

You will be in charge of the creation, delivery, and planning of various training modules. Your responsibilities include :

• Create and validate training materials in collaboration with the Marketing Department (e.g. user documentation, presentations, and tutorial videos).
• Manage your training schedule independently to accommodate client needs.
• Ensure customer satisfaction and provide post-training support to attendees.
• Carry out simple application configurations for clients when necessary.
• Collaborate with Project Managers and other departments to ensure an optimal customer experience.
• Deploy small pre-configured projects to facilitate client onboarding or demos.
• Participate in occasional side projects or tasks aimed at improving team processes or resources.

What you'll need

• You have a Bachelor's degree and at least one successful experience in a training or teaching role.
• You are familiar with online distance learning techniques and virtual classroom tools.
• You have exceptional communication and presentation skills, and you can confidently engage an audience for a 2-hour training session.
• You are fluent in English (written and spoken).
• Speaking French is an advantage (not required).
• Speaking Spanish is a strong plus (especially if you can deliver training sessions in Spanish, not required).
• You have a strong interest in understanding business processes, and you enjoy customer contact.
• You have excellent interpersonal skills and a strong sense of service.
• Your soft skills and teaching abilities enable you to build strong relationships and foster customer loyalty.
• You are empathetic, humble, a good listener, and autonomous. You want to grow within a company that values its employees.
• You have a good command of office productivity tools (Microsoft Office Suite).
• You are comfortable working with CRM systems (e.g., Salesforce) and have knowledge of ERP systems as well as basic accounting principles.