Rx Healthcare Operations Manager II - Chewy : Job Details

Chewy is looking for a highly motivated, goal-oriented and engaged Operations Manager to join our Pharmacy Healthcare Customer Service Operations team! This position will report to the Senior Manager Healthcare Customer Service. The right person will be a natural people leader, responsible for building engaging teams and improving operational efficiency. This person should be a dynamic, goal-oriented leader who challenges and inspires other leaders within their organization to excel. A customer-first mentality is crucial for this role. What Youll Do: Lead a total team size of 45-85 frontline team members and 3-5 Salaried Team Managers/ Team Leads. Coach, develop, and performance manage floor leadership and agents to deliver an exceptional customer experience and consistent KPI results. Use operational reports to make data-driven decisions around performance management, coaching, career pathing and development of the Customer Service Representative and leaders on your team. Conduct tea...Operations Manager, Healthcare, Operations, Health, Customer Service, Manager, Manufacturing