RSSP Program Manager - Catholic Charities Archdiocese of New York : Job Details

Location: New York, NY, United StatesJob Type: full-timeDate Posted: May 15, 2025Salary Range: 82400 - 84872 USD Annually

Summary: The Refugee Resettlement Department at Catholic Charities Community Services provides assistance to newly arrived families from diverse backgrounds who are resettling in New York City and the Lower Hudson Valley through case management, employment-based, and educational services. The RSSP Program Manager will oversee the provision of comprehensive social services, ensure contract compliance, and manage and supervise staff in the RSSP program.

Essential Duties and Responsibilities including the following.

Duties and Responsibilities:

• Supervise case management staff across the RSS program – maintaining full compliance with policies and procedures.
• Directly oversee and manage case management services to ensure that service needs are met. These include ensuring that staff are connecting clients to community resources, educational services, cultural orientation, medical and mental health services, among others. Advocate for clients to receive services.
• Use a strengths-based approach to supervision, ensuring case management staff are provided with the tools they need to meet their goals and objectives, and assess and monitor progress.
• Assess client eligibility across programs based on status, location, language, circumstances and other factors.
• Provide training and support for case management staff to improve skills and knowledge of resources, regularly reviewing contract guidelines and ensuring compliance.
• Actively seek out resources to meet client needs and grow the network of referral partners, maintaining an organized database for outreach tracking and referral information.
• Communicate with OTDA‐Bureau of Refugee Services and other funders and partners on service delivery, administration, and issues.
• Ensure compliance with contract and funder requirements – including participating in and conducting internal case reviews.
• Provide oversight of the monthly expenditures including tracking direct assistance.
• Oversee timely and accurate submission of program reports, client-specific reports, statistics, internal reports, and documentation as needed.
• Prepare and submit claims in collaboration with Finance and the Executive Office.
• Assist in developing program grants/contracts and budgets.
• Serve as a community liaison to local governmental bodies, parishes, community groups and others in order to educate the community and engage assistance in serving refugees.
• Work as part of a team to provide comprehensive trauma-informed, strength-based services to clients through coordination of cases and effective communication between team members and departments.
• Represent CCCS to community stakeholders, at media events, or funder meetings.
• On occasion, carry a small caseload as needed to support resettlement staff and for training purposes.
• Other duties as necessary.

Education and/or experience required:

• Master's Degree in Social Work
• Minimum of 5 years of relevant work experience in the human services field, preferably with immigrants or refugees.
• Minimum of 3 years of experience supervising staff and/or interns.

• Highly motivated self-starter with strong problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Excellent organizational skills, communication (oral & written), and interpersonal skills.
• Ability to manage deadlines and high-volume communication in a fast-paced environment, with strong attention to detail and administrative capacity.
• Superior skills in Microsoft Office and Outlook; ability to utilize multiple database systems to document services and program tracking
• Knowledge of current advocacy issues in immigration impacting refugees, asylum seekers, asylees, and unaccompanied minors
• Abilityto work and communicate effectively andsensitivelyin amulticulturalenvironment.
• Fluent in English and Ukrainian, or another language common to refugee communities.

This is a full-time position that will require working with underserved communities in the New York metro area. Days and hours of work are generally 9:00am-5:00pm Monday - Friday. Position requires a willingness to travel as needed to sites in the Lower Hudson Valley, and to NYC, as needed. Some weekend and evening hours, if needed.

Working conditions and physical demandsrequired:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to travel regularly throughout theservice delivery area using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.