Rooms Coordinator - Waldorf Astoria Orlando - Hilton Hotels : Job Details

The Front Office Rooms Coordinator organizes and oversees all VIP and group arrivals/pre-check in groups to ensure total group satisfaction. Ensures that all group guests confirmed specific accommodations are pre-assigned, and all requests for special accommodations are met daily. Communicate efficiently all group & VIP concessions to the team for proper execution and provides prompt and courteous service to meet Hilton's high standards of quality. Completes the group and guests pre-registration and registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests, room rate, and specific group concessions. Pre-blocks all VIP and specific accommodations and special requests at least 2 days prior to arrival. Prioritizes daily room assignments (i.e., Tours). Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirms the room number and rate. ...Coordinator, Hospitality, Management, Hotel, VIP