Rooms Controller - Hilton Hotels : Job Details

Work for a winning team that now offers Day One Benefits and Daily Pay - Under supervision, the Rooms Controller maintains daily room inventory and room assignments, handles pre-registration calls to guests when rooms become available, and handles pre-arrival calls for high occupancy days, while also performing the functions of a Front Desk Agent. Job functions Handles incoming telephone calls by screening, transferring and answering in a professional, timely, and efficient manner. Takes messages for members, owners, and guests, as appropriate Builds, confirms, and cancels reservations Ensures all pending arrival information is accurate (i.e. check rates, and prepare upcoming arrival packets with informative materials Logs, delivers, and monitors wake-up call requests Ensures service request tickets are received by dispatch housekeepers and facilities, using radios, and follow-up with guests to ensure happiness within the established timeframe Posts charges as received through other de...Controller, Hotel, Administrative