Rooms Control Representative - White Lodging Services Corporation : Job Details

The Rooms Controller coordinates and processes group reservations, guest requests, and rooming list to ensure excellent guest service. Responsibilities - Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the White Lodging Way. - Assist Front Desk leaders with credit report and follow-up. - Ensure proper handling of airline contract rooms (where applicable). - Set up, process and finalize room blocking. - Prepare Express Check-ins. - Check trace file for arriving groups. - Interact with Sales Managers regarding the proper handling of their groups. - Interact with Housekeeping regarding VIP arrivals and expediting rooms. - Run necessary reports for shift. - Set up mailbox arrivals. - Check and verify reasons for all rooms out of service for maintenance. - Always answer telephone within three rings with a smile and answer calls using good listening and comm...Representative, Control, Guest Service, Sales Manager, Reservations, Operations, Manufacturing