ROOF General Manager - Fairfield Inn and Suites : Job Details

Hospitality / Hotel/Resort / Pub/Bar - Manager

Summary

JOB QUALIFICATIONS

• 4+ years' experience managing high-volume restaurant/nightclub, with direct reports of managers, doormen, floor host persons, bussers, bartenders, and cocktail servers.
• General understanding of budgeting, profit and loss statements, labor costs, food and beverage costs, and operational expenses.
• Knowledge of effective food and beverage service techniques and sales strategies.
• Knowledge and experience with Micros POS, Avero Slingshot, Coyle Secret Shoppers, Bevintel, ADP, and Hotschedules a plus.
• Knowledge of service etiquette and standard service practices for full-service restaurants, nightclubs, and corporate events.
• Knowledge and experience in production for DJs and live performances.
• Knowledge of standard safety and sanitation practices for food and beverage service.
• Knowledge and experience with brand marketing, social media, and advertising.

Duties and Responsibilities

RESPONSIBILITIES

• Ensure ROOF operations maintain or exceed service standards to enhance the brand, image, culture, and values of theWit in all 3 phases of the operation.
• Responsible for managing operational efficiency, quality of service standards, noise levels, and overall impact of the venue on guest satisfaction on the property.
• Strong organizational skills to function effectively under time constraints with particular attention to detail and quality of service; ability to establish and maintain effective working relationships with management, associates, and hourly employees; effectively listen and administer instructions.
• Schedule weekly shifts, recognizing staffing needs, availability, and requests off on Hotschedules, as well as general upkeep and data input in E-Time.
• Communicate successfully at all times with ROOF employees and management, theWit associates, senior executives, fire and health inspectors, emergency service personnel, other outside vendors, and high-profile guests.
• Provide exceptional guest service that differentiates us from the competition.
• Practice proper cash handling procedures and nightly reporting.
• Articulate Wit and departmental happenings in daily Stand-Up.
• Facilitate and execute banquet events in compliance with service standards and banquet event orders.
• Make decisions quickly, delegate responsibilities accordingly, and remain calm while managing multiple tasks in a very high-paced and stressful environment.
• Actively implement and participate in social media marketing campaigns for ROOF.
• Manage, schedule shifts, train restaurant staff, and monitor staff performance.
• Participate in financial planning, tracking, and forecasting.
• Maintain venue storage area upkeep and organization.
• Ability to work all shifts, holidays, weekends, and long hours.

About the CompanyA uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment, and online and in-person engagement.Our track record shows that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.