Rick Erwin Dining Group-General Manager - Rick Erwins Dining Group : Job Details

The General Manager for the Rick Erwin Dining Group should build relationships with our team and our guests to deliver a memorable dining experience. The General Manager focuses on elegant service, cleanliness, sanitation, and running a smooth operation in an excellent manner. The General Manager focuses on hiring and developing quality employees to deliver the expectation on polished and elegant style of service. The General Manager builds sales and profits through their behavior, delivering on promises to our Team, Guests, Vendors, and our community. The General Manager manages costs, develops the team, and maintains accountability for achieving success in these areas. The General Manager should deliver the above description through the Rick Erwin Dining Group Core Values listed below.

REDG Core ValuesEthics of Management

Respect for each employee

Mutual respect among employees

Procedural fairness

Transparency and honesty in professional relationships; Trust is always present

Commitment to Excellence

Knowing what excellence looks like for every task

Making excellence a habit in the workplace

Same attitude every day displayed by workforce

Creating guest-oriented service experience - creating memorable experiences

Creating employee-oriented development - service knowledge

Commitment to Service Standards

Staffing expectations established and followed

Scheduling expectations established and followed

Manager expectations are clear and fair

Steps of Service are identified, trained, and followed

Large Party Format is a non-negotiable because it works

Commitment to Problem Solving

Eliminate attitude of indifference (67% of customers leave because of an attitude of indifference)

Empower employees to immediately solve guest problems (Customers judge the quality of a business by the responsiveness of the first person with whom they are in contact)

Debrief the cause of the problem later without blame or criticism

Teach / retrain when necessary

Commitment to the Development of Staff

Orientation is the most important day - it sets company expectations

Create a culture that is employee-centered; evidenced through the development of people and creating a pathway for growth

Create an atmosphere in which people enjoy working

Create a work environment of teamwork so the needs of the guest are exceeded

Performance Appraisal System - commitment to providing performance feedback to employees

Human Capital Review - commitment to developing bench strength; identification of future talent

Commitment to Innovation and Creativity

Dedication to highest quality center-of-plate

Proper seasonality of menus

Leadership is educated on new menu trends and guest expectations

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