Revenue Cycle Success Manager - (Minneapolis, NYC, and Washington DC) - Jobgether : Job Details

One of our companies is currently looking for a Revenue Cycle Success Manager in Minneapolis, NYC, and Washington DC.

This position offers an exciting opportunity to be a key player in driving customer success, optimizing revenue cycle processes, and contributing to the growth and innovation of services in a dynamic and fast-paced environment. As the Revenue Cycle Success Manager, you will act as the main point of contact for customers, ensuring their needs are met, issues are resolved efficiently, and the overall customer experience is enhanced. You will also collaborate with internal teams to improve processes and drive customer satisfaction and retention.

• Serve as the primary liaison between customers and internal teams, ensuring strong, long-term relationships
• Demonstrate the value of Revenue Cycle Management (RCM) services through measurable impacts and proactive solutions
• Analyze customer performance metrics, identify trends, and suggest improvements to optimize revenue cycle processes
• Address customer inquiries promptly and coordinate with cross-functional teams to resolve issues quickly
• Provide customers with regular performance reports and actionable insights, maintaining alignment with expectations
• Collaborate with billing, operations, and product teams to refine service delivery and enhance customer experience
• Drive customer satisfaction and retention by strategically engaging customers and ensuring high Net Promoter Scores (NPS)

• 5+ years of experience in Revenue Cycle Management, with expertise in billing, common denials, posting, electronic transaction formats, and payer portal navigation
• Proven experience in customer engagement, relationship management, and performance optimization
• Strong proficiency in Microsoft Office, including Excel, Outlook, PowerPoint, and Word
• A strategic mindset with the ability to solve problems and offer fact-based recommendations
• Exceptional written and verbal communication skills
• Detail-oriented with strong collaboration skills across teams
• Ability to adapt to change, work independently, and demonstrate initiative and strong work ethic
• Must be willing to travel up to 10%, including overnight travel

• Competitive base salary range of $70,000 - $80,000 (excluding variable compensation)
• Health plans, paid time off, and company-paid holidays
• 401K retirement program with company-matched contributions
• Additional company-sponsored programs for employee well-being
• Work in a supportive and dynamic team environment with opportunities for professional growth