Revenue Cycle Customer Service Representative - Professional Physical Therapy : Job Details

The Revenue Cycle Customer Service Representative is responsible for providing support to staff within the RCO in Customer Service, Billing, AR follow up and more! The Special Project Specialist must be able to identify and rectify potential problems within specific projects.Principal Duties and Responsibilities:

• Works claims to clear edits, scrub for errors or rejections and ensure claims get processed to payer for payment.
• Ensures accounts are processed and submitted to payers.
• Assists Customer Service team with patient balances and statement review.
• May assist with submitting authorizations and authorization follow up.
• Works with insurance carriers for claims follow up and status of outstanding bills.
• Other duties as assigned by the Assistant Director, Revenue Cycle Operations.
• Behaves in a manner consistent with Professional's mission, vision and values.
• Maintains a working knowledge of HIPAA, OSHA, Risk Management and compliance regulations.
• Attends training classes as directed and completes assigned training courses.
• Practices confidentiality in accordance with Company policies and all laws and regulations.
• Stays abreast of laws and regulations affecting reimbursement.

Benefits

• Private Health Insurance
• Paid Time Off