Returns Specialist 1st Shift - $32.05/hr - Stryker : Job Details

Work Flexibility: Onsite

Schedule: Mon Fri, 7:00am 3:30pm, OT as needed

What You Will Do:

As the Returns Specialist, you will manage customer orders and complaints, oversee inventory and warehouse tasks, and coordinate complex logistics while supporting continuous improvement and operational excellence.

• Manage order data and metrics, triage incoming orders, and ensure timely and accurate fulfillment of customer orders
• Handle customer complaints, provide tracking updates, and process return merchandise authorizations (RMAs)
• Supervise picking and packing processes, ensuring accuracy and efficiency in order preparation
• Oversee shipping logistics, coordinate with delivery carriers, and manage transportation schedules
• Track inventory movement and delivery progress to ensure timely arrival and customer satisfaction
• Manage dangerous goods and hazardous materials in compliance with regulatory requirements, including safe handling and shipping
• Administer global trade systems and transportation management tools for order booking, shipment tracking, and compliance
• Generate and manage manual and end-user proformas; coordinate manual shipments for intercompany and intracompany transfers

What You Need:

• Required
• High School Diploma or GED
• Minimum of 5 years relevant experience
• Preferred
• Associate's or Bachelor's degree in Supply Chain Management
• Competent with Microsoft Office Suite
• Clerical/administer work in a manufacturing, supply change or customer service environment

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.