Returns Quality Associate - Serena and Lily : Job Details

Returns Quality Associate Rincon, GA Serena & Lily is seeking a motivated and detail-oriented Returns Quality Associate to join our operations team. In this role, you'll be responsible for processing customer returned goods and ensuring they meet Serena & Lily's high standards before returning them to inventory. You will inspect, clean, repack, restore, rework, and sort products in a fast-paced, team-driven environment. This position requires a keen eye for detail and a passion for excellence. RESPONSIBILITIES:

• Receive and process returned merchandise efficiently
• Inspect products for defects or damage and determine eligibility for rework
• Repackage, clean, and restore products to meet brand quality standards
• Sort and categorize returned goods for inventory, rework, or disposal
• Conduct quality checks and document audit results
• Use basic hand tools and cleaning equipment safely and effectively
• Collaborate with team members to meet daily production and quality goals
• Maintain a clean, safe, and organized work environment
• Follow all Serena & Lily safety policies and warehouse protocols

QUALFICATIONS:

• High school diploma or equivalent preferred
• Previous warehouse, returns, reverse logistics or quality assurance experience is a plus
• Ability to use basic tools such as box cutters, screwdrivers, and handheld equipment
• Strong attention to detail with a commitment to quality
• Dependable, self-motivated, and team-oriented
• Comfortable working in a fast-paced, physical environment

Physical Requirements:

• Ability to lift and move heavy items (up to 50 lbs.) as needed.
• Capability to stand for extended periods and perform repetitive motions involved in repair tasks.

COMPENSATION:

• $20/hr
• Employee discounts on Serena & Lily products.
• A supportive and creative work environment.