Retention Specialist (PACE) - Goodwill Industries NYNJ : Job Details

Lead with Good Purpose

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If youre a person who is passionate about supporting the community, loves partnering with others, and believes in the power and potential of people, we want to hear from you!

Were on the hunt for our next Retention Specialist. This individual is responsible for supporting the Workforce One program and is primarily responsible for entering, managing and compiling participant data all in the name of understanding retention! As a detail-oriented individual who cares about using data to make things better, the retention specialist champions curiosity and analysis.

The Awesome Things Youll Do

• Conducts retention activities, including employment confirmation tracking, troubleshooting , job coaching. Works in partnership with employer engagement specialists to troubleshoot individual retention challenges.
• Obtains necessary documentation from participant and/or employer for billing purposes.
• Enters participant information & pertinent data in Goodwills internal tracking system and HRAs automated time keeping system.
• Reports participant employment along with obtaining corresponding documents.
• Disburses metro cards to clients and keep an accurate log of all transactions.
• Conducts various methods of participant outreach to reengage employed/underemployed participants.
• Maintains accurate and updated case notes on services delivered.
• Assists with the scanning of participant documentation in Goodwills internal tracking system and HRAs automated time keeping system
• Conducts field visits to obtain pertinent documentation (FIA, EVR e tc ) from employer/participant & provide metro cards.
• Provides monthly retention workshops for employed clients.
• Submits weekly reports as assigned.
• Adheres to HRA/Goodwill organizational and staff policies and procedures.

Our Must Haves

• High School Diploma
• Bilingual.
• Must be flexible to work two late nights per week and every second Saturday of the month.
• Experience in time sensitive projects with strong attention to detail.
• Project and Case Management skills
• Strong interpersonal and customer service experience.
• Experience working within social services or heavy customer service based environment helpful.
• Working knowledge with MS Word.

What We Offer

• Proposed hiring range of $47,000 to $52,000
• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

You bring the Good in Goodwill

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good . We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you dont think you meet all the qualifications listed for the job, we would love to hear from you!

If you need assistance with your application, please reach out to [email protected]