Retail Store Manager - Goodwill : Job Details

**JOB TITLE: Store Team Leader**

**SUMMARY**:

The Store Team Leader is responsible for the overall day-to-day operation of the Goodwill retail store assuring that safety, sales, production, programs and services, and other standards are maintained.

Subscribes to and promotes Goodwill's mission and values. Functions as an active Retail Division team member to achieve agency and department goals.

Competencies needed to be successful in this job include: Customer Focus, Developing Others, Interpersonal Skills, Self Development, Communication & Collaboration, Process/Project Management, Sense of Urgency, Business Acumen and Functional/Technical Skills.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Ensures safe work practices are followed at all times:

- Ensures the facility is neat, clean, and organized to prevent injury or accident.

- Ensures employees, volunteers, community service personnel and others use safe work methods at all times.

- Provides safety training to all new employees and administers on-going training to all store personnel.

- Supervises the daily cash drawer balances and deposits of store receipts:

- Monitors the operation of cash registers to ensure proper accountability of all transactions.

- Ensures daily deposits of funds are made at the bank.

- Transmits all required reports (financial and other) to management.

- Ensures polite and courteous acceptance of donations.

- Ensures complete processing of donations, both hard goods and clothing.

- Responsible for overall staff performance and planning

- Reviews applications, interviews, selects and completes new hire process for team members.

- Ensures adequate staffing is maintained for the store and stays within the boundaries of payroll budget through the store metrics.

- Prepares employee work schedules and properly records hours worked.

- Conducts employee performance reviews as required.

- Trains and coaches employees for growth and more responsibility.

- Completes progressive disciplinary process as needed.

- Conducts store employee meetings as necessary.

- Maintains proper security of all company assets.

- Ensures that store equipment is kept in proper working order.

- May also perform the duties of the team members as needed.

- Reviews customer concerns and resolves them appropriately.

- Monitors the stock level of store merchandise and adjusts as necessary:

- Makes final decisions on donated merchandise quality.

- Ensures proper maintenance of merchandise displays.

- Attends management meetings as required.

- Contributes to the overall effectiveness of Goodwill and the Retail Store by completing all other tasks as assigned.

**SUPERVISORY RESPONSIBILITIES**:

Manages Assistant Managers and Management Interns who supervise Team Leads and Retail Team Members. Is responsible for the overall direction, coordination and evaluation of this store. Also manages non-supervisory employees.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

**QUALIFICATION REQUIREMENTS**:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required.

**EDUCATION and/or EXPERIENCE**:

Bachelors Degree or equivalent required. A minimum of four years' progressive business experience required, retail experience preferred. Three to five years supervisory experience.

OR EQUIVALENT COMBINATION OF EDUCATION AND EXPERIENCE.

**COMPUTER SKILLS**:

Must be proficient in Word, Excel and Outlook.

**LANGUAGE SKILLS**:

Able to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Writes business correspondence. Presents information and responds to questions from groups of managers, clients, customers and the general public. Employee must be an effective communicator.

**MATHEMATICAL SKILLS**:

Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and sales volume. Able to apply financial and budgeting concepts.

**PHYSICAL DEMANDS**:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee must be able to travel for work-related programs and meetings. The employee is required to move stock, climb or balance on step-ladders; stoop, kneel, crouch or crawl while setting up displays. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

**WORK ENVIRONMENT**:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee occasionally works in outside weather conditions while receiving donations or traveling between sites. The employee is occasionally exposed to dusts, molds and dirt while handling donated materials and to extreme cold in the Donation Center during the winter.

The noise level in the work environment is usually moderate.

Goodwill of the Finger Lakes and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer.

**Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability**

Status : Full Time

Shift : First (Day), Second (Afternoon)

Location : 4119 Lakeville Rd, Geneseo, US, NY, 14454

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