Retail Sales Mobile Associate - T-Mobile : Job Details

At T-Mobile, we are committed to investing in our employees! Our Total Rewards Package guarantees that team members receive the same exceptional care we provide to our customers. Enjoy a competitive base salary alongside a comprehensive compensation package— this is our Total Rewards commitment. We offer various wealth-building opportunities, including annual stock grants, an employee stock purchase plan, a 401(k), and access to free, year-round financial coaching. Join us and experience how we're UNSTOPPABLE for our employees!

Job Overview

As a Retail Sales Mobile Associate, you will become an integral part of our dynamic Retail Team of Experts, bringing the T-Mobile brand to life. As brand ambassadors, your role will be to generate energy and enthusiasm around our innovative products and services. If you are passionate about the connected world and thrive in a fast-paced environment where technology and customer needs are ever-evolving, this position is perfect for you. You will have opportunities to build and deepen relationships with customers, showcasing your unmatched ability within the wireless industry. Your expertise will help uncover our customers' needs as you educate, demonstrate, and recommend tailored solutions.

This position offers a chance to learn and grow, as new associates will collaborate with their teams while building essential skills and proficiencies in preparation for advancement to the Mobile Expert role. You will complete a comprehensive new employee training program to ensure your readiness.

Job Responsibilities:

• Deliver a world-class customer experience while serving and selling to our customers.
• Assist customers in picking up where they left off in their shopping journey—whether online, through Customer Care, or in-store.
• Explore individual needs and provide hands-on demonstrations of the latest technology.
• Engage in side-by-side selling to discover personalized solutions that keep our customers connected to their loved ones and lifestyles.
• Approach service and sales needs with composure, integrity, and compassion.
• Utilize digital tools to demonstrate coverage quality and T-Mobile services that enhance customer connectivity.
• Complete training on the T-Mobile in-store experience, new skills, and processes while leveraging systems and reference materials.
• Maximize learning between customer interactions by staying informed about innovations in wireless technology.
• Collaborate with T-Mobile employees across channels to create a seamless customer experience and resolve any issues.
• Identify and hand off small business leads effectively.
• Support team initiatives and help foster an inclusive environment.

Education and Work Experience:

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, preferably in a Retail environment.

Knowledge, Skills, and Abilities:

• Genuine passion for customer advocacy and engagement.
• Competitive drive and demonstrated success in a fast-paced sales environment.
• Ability to work collaboratively with peers and store leaders, sharing knowledge while assisting customers.
• Skillful at balancing customer needs with performance goals.

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Compensation:

The hourly base pay for this role is $17.50, with an additional $5.00 per hour training pay. After completing training within the first 90 days, Mobile Associates are eligible for a promotion to the Mobile Expert role, including an annual incentive target of $18,000/year based on performance and full-time status. All T-Mobile employees are guaranteed to earn $20/hour, factoring in base pay and incentives. Additionally, as part of our ownership culture, every employee is eligible for an Annual Stock Grant.

Benefits:

At T-Mobile, we prioritize our team members by offering evolved benefits that cater to your needs. Both full-time and part-time employees gain access to a wide range of benefits, including:

• Medical, dental, and vision insurance
• Flexible spending accounts
• 401(k) plans
• Employee stock grants and purchase plans
• Paid time off and up to 12 paid holidays (approximately 4 weeks for new full-time employees)
• Paid parental and family leave
• Tuition assistance and college coaching
• Short- and long-term disability coverage
• Access to commuter and transit programs
• Mobile service and home internet discounts

Join us in a culture where you are encouraged to grow and thrive in your career! At T-Mobile, we believe in a jungle gym of possibilities—not a corporate ladder. Your application for this role aligns with our shared values and commitment to career growth. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. We ensure equal opportunity for employment without regard to age, race, ethnicity, color, religion, gender identity, or expression, national origin, marital status, veteran status, or any other characteristic protected by local, state, or federal law. Our commitment to inclusivity extends to individuals with disabilities. If you require reasonable accommodation during the application or interview process, please inform us to ensure your needs are met.