Retail Sales Mobile Associate - T-Mobile : Job Details

At T-Mobile, we prioritize your growth and success! Our Total Rewards Package ensures that you receive the same level of care we provide to our customers. Every team member enjoys a competitive base salary along with a comprehensive compensation package - that's our Total Rewards. Enjoy various wealth-building opportunities including annual stock grants, an employee stock purchase plan, a robust 401(k), and free money coaching available year-round. Join us and become UNSTOPPABLE in your career!

As a Retail Sales Mobile Associate (MA), you'll be a vital member of our Retail Team of Experts, embodying the T-Mobile brand. You will energize and excite our customers about our innovative products and services. Your passion for technology and the connected world combined with your ability to build meaningful connections will set you apart in the wireless industry. This is a unique learning opportunity where you will build skills and proficiency to prepare for advancement as a Mobile Expert.

Key Responsibilities:

• Deliver exceptional customer service that enhances loyalty and provides a world-class experience.
• Assist customers in continuing their shopping journey seamlessly, whether they are shopping online, on the phone, or in person.
• Understand individual customer needs and provide personalized, hands-on demonstrations of our latest technology and products.
• Engage in collaborative selling practices to offer solutions that keep our customers connected to what they love.
• Maintain composure and integrity while addressing service and sales needs with compassion.
• Become knowledgeable about our services and digital tools to effectively share the benefits of our coverage and plans.
• Participate fully in training and leverage knowledge to enhance customer interactions.
• Build relationships with T-Mobile employees across all departments to enhance the overall customer experience and resolve issues.
• Identifying small business leads and supporting team initiatives to foster an inclusive work environment.

Qualifications:

• High School Diploma or GED (Required)
• Minimum of 6 months of customer service and/or sales experience, preferably in a retail setting.
• Must be at least 18 years old and legally authorized to work in the United States.

Required Skills:

• Strong passion for customer advocacy and the ability to connect with customers genuinely.
• Competitive spirit and proven success in a fast-paced sales environment.
• Team-oriented mindset and willingness to learn from peers and leaders to enhance the customer experience.
• Ability to balance customer needs with performance goals effectively.

Compensation:

The starting hourly base pay is $17.50. Within the first 90 days, you'll receive on-the-job training and be eligible for incentive pay as you achieve training milestones. Upon successfully completing training, you will promote to the Mobile Expert role, gaining access to annual incentive targets and potential earnings of $20/hour, inclusive of base pay and incentives.

T-Mobile's benefits package is designed with the wellbeing of our employees in mind, providing comprehensive medical, dental, and vision insurance, a flexible spending account, and access to various employee assistance programs. You will also enjoy paid time off, 12 paid holidays annually, parental leave, childcare support, tuition assistance, and more!

Join the T-Mobile family and discover a dynamic career path where you will never stop growing!