Retail Operations Manager - Elements Imaging : Job Details

Retail Operations Manager - SeasonalJoin the Fun. Create the Fun.IMAGINE new experiencesCREATE authentic memoriesINSPIRE guests to connectAt Elements Imaging, we capture memories for guests visiting some of the most iconic attractions across the country. Our focus on providing exceptional and authentic experiences with every guest interaction is the core of what we do.Imagine working in the heart of Lake George at the iconic Lake George Steamboat Co., where you will meet people from around the globe.We are looking for an energetic and motivated individual to help lead our dynamic Imaging Experience team in capturing one-of-a-kind memories at one of the most iconic attractions in the heart of Lake George. Never a dull moment here! As the Retail Operations Manager, you will guide the team in photographing guests and providing custom photo packages for retail at the end of their experience. If you are motivated by results and thrive in a fast-paced & guest-centric environment, this is the place for you. No experience in photography is necessary. We will train you!You are a great fit for the Photo Experience Team if you:

• Enjoy meeting and connecting with others
• Love working in a team environment
• Like to make people smile and leave a lasting impression
• Motivated by results
• Take pride in your work
• Can think quick on your feet
• Enjoy a fast-paced environment

Benefits for you:

• Competitive pay
• Opportunity for growth and development of leadership skills
• Guest service and photography training
• Discounted admission to the attraction

As the Retail Operations Manager, you will:

• Motivate, support, and manage team to drive KPIs and revenue goals in a fast-paced environment
• Manage all aspects of operating a photo retail business, including guest service, operations, hiring & training, data & reporting, client relations, and business administration
• Work directly with the leadership team to establish current and long-term objectives, plans, and policies
• Read, analyze, and interpret data and reports to drive performance
• Confidentially and efficiently respond to inquiries and/or complaints
• Effectively communicate with staff, host client, and leadership
• Understand the basic functions of the capture/production/retail positions and be able to perform the functions as required (training will be provided on each)
• Must be able to speak clearly and effectively and establish clear lines and methods of communication throughout the organization
• Complete daily/monthly/and other reporting
• Responsible for payroll, scheduling, and all business administration to run the business
• Ability to work evenings, holidays, and weekends
• Provide an amazing experience for guests visiting New Orleans and be the best representation of our client's brand

Summary of Experience

• 2 years retail/customer service management experience
• Enthusiastic mindset that is motivated by results
• Strong leadership, interpersonal, and organizational skills
• Quick on your feet thinking and ability to multi-task
• Experience in motivating and coaching staff in a fast-paced environment
• Strong written and oral skills to communicate with staff professionally and effectively
• Ability to build strong relationships with team and clients
• Minimum High School or GED

Essential responsibilities of the position:

• Motivate, support, and manage team to drive KPIs and revenue goals in a fast-paced environment
• Manage all aspects of operating a photo retail business, including guest service, operations, hiring & training, data & reporting, client relations, and business administration
• Work directly with the leadership team to establish current and long-term objectives, plans, and policies
• Read, analyze, and interpret data and reports to drive performance
• Confidentially and efficiently respond to inquiries and/or complaints
• Effectively communicate with staff, host clients, and leadership
• Understand the basic functions of the capture/production/retail positions and be able to perform the functions as required (training will be provided on each)
• Must be able to speak clearly and effectively and establish clear lines and methods of communication throughout the organization
• Complete daily/monthly/and other reporting
• Responsible for payroll, scheduling, and all business administration to run the business
• Ability to work evenings, holidays, and weekends
• Provide an amazing experience for guests visiting Lake George and be the best representation of our client's brand

Other:

• Ability to work evenings, holidays, and weekends
• Must be available April/May through October
• Must be authorized to work in the U.S.
• **Hiring Immediately**

Get ready for your next adventure!An Equal Opportunity EmployerWe do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.Job Type - Full Time (Seasonal)Seasonal Salary-$40,000 -$45,000 (Based on April-October)