Retail Banker (124th & Lenox) Full Time - TD Bank : Job Details

The Retail Banker I is a customer liaison that is integral to delivering TD's Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

The Retail Banker I:

• Proficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers
• Requires a broad knowledge and understanding of the full product suite, services and processes of business area
• Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs
• Makes product recommendations based on Customer needs and highlights product features and benefits
• Utilizes Customer relationship management tools to proactively play a key role in customer assessments
• Independently resolves customer issues, errors and problems, escalating when necessary
• Builds working relationships with customers and explains detailed and/or complicated information
• Requires full proficiency gained through job related training to perform a range of activities
• Participates in Customer outreach, servicing and advice activities
• Engages in conversations with customers about loan products, facilitates the application intake
• Must maintain an active registration status with NMLS

Education & Experience:

• HS Diploma or GED
• 1+ years' experience working with customers and/or sales in any capacity or equivalent
• Teller experience preferred
• Must be able to complete teller training upon hire to take customer transactions
• Demonstrated ability to engage in customer conversations while educating them on products and services preferred
• Demonstrated organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities:

• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
• Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect
• Serves as a Customer advocate in improving customer financial confidence, providing customer resolution, proactive tips and insights on saving time & money
• Consistently executes appropriate behaviors to deliver a Legendary Customer experience
• Engages in lobby leadership by orchestrating customer flow, warmly welcome, discover initial needs and guides customer appropriately
• Understands customer preferences with banking and educates Customers on self-service options
• May act as a point of escalation for Customer questions or concerns
• May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals
• Considers the impact of decisions on the well-being of TD, its Customers and stakeholders
• Acts as a brand champion both internally and externally
• Recognizes transaction needs and educates clients on self-service channels including digital options
• Brings your genuine self and turns each banking transaction into a personalized interaction

Shareholder Accountabilities:

• Ensures compliance when completing operational activities in accordance with company guidelines and regulations
• Participates in the Stores daily operations to ensure alignment with TD's risk framework
• Understands and applies operating policies and procedures
• Supports the timely and accurate completion of business processes and procedures
• Escalates non-standard or high-risk transactions/activities as necessary
• Ensures documentation that is prepared/completed is accurate and properly reflects client/business intentions
• Ensures necessary due diligence to support the accuracy of all customer transactions/activities
• Knowledgeable of and complies with Bank Code of Conduct
• Contributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location
• Executes with excellence by adhering to all risk and control policies/procedures

Employee/Team Accountabilities:

• Participates fully as a member of the team, supports a positive work environment
• Supports the team by continuously enhancing knowledge/expertise in own area
• Participates in personal performance management and development activities
• Keeps others informed and up-to-date about the status/progress of projects
• Contributes to a fair, positive and equitable environment
• Acts as a brand ambassador for your business area/function and the Bank
• Utilizes feedback through coaching sessions to demonstrate stronger performance
• Establishes relationships with partner bankers to make effective referrals
• Contributes to a positive work environment by aligning to TD Model, Brand and Culture
• Collaborates with team members in contributing to the success of the team and organization
• Actively seeks opportunities to improve delivery of work
• Actively takes ownership of own career and aspirations
• Positively embraces change
• Adheres and participates in TD's Shared Commitments and code of conduct expectations
• Engaged in advancing and sustaining a unique, inclusive culture

OCC Language:

• This position falls within the definition of Loan Originator
• Must be eligible for employment with a covered financial institution
• Must be eligible for registration as a registered mortgage loan originator
• Satisfactory results on a criminal background check and a credit report check are required

Physical Requirements:

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Frequent
• Standing Frequent
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Occasional
• Crawling Never
• Climbing Never
• Reaching overhead Occasional
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading, writing and comprehending instructions Continuous
• Adding, subtracting, multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

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