Restaurant Manager - iChina : Job Details

iCHiNA is looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality New American Chinese concept and motivate our staff to provide excellent customer service.

Restaurant Manager responsibilities include maintaining the restaurants revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. As the restaurant manager, you may serve in any capacity within the restaurant as needed due to associate absence and perform related duties and assignments as required.

To be successful in this role, youll need management skills and experience in both front and back of the house. Well expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Restaurant Manager responsibilities include:

Coordinating daily restaurant management operations

Delivering superior food and beverage service and maximizing customer satisfaction

Responding efficiently and accurately to restaurant customer complaints

Helping the restaurant meet service, sales, and profit objectives along with supervising and directing associates in daily work activities

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations

Manage restaurants good image and suggest ways to improve it

Control operational costs and identify measures to cut waste

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. social media ads)

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations

Requirements

Proven work experience as a Restaurant Manager minimum of three years experience.

Proven customer service experience as a manager

Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

Familiarity with restaurant management software, like OpenTable and Toast

Strong leadership, motivational and people skills

Acute financial management skills

BS degree in Business Administration; hospitality management or culinary schooling is a plus