Resolution Expert - Collection Specialist - Bounce Technologies : Job Details

As a Resolution Expert, you will motivate and guide consumers through the collections process while providing exceptional customer service. The successful candidate will be able to accept ownership for effectively solving consumers' issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.

Bounce is a fintech startup revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.

Up to $22 per hour, with the potential for higher pay based on experience, skill set, and Spanish fluency.

• A variety of medical, dental, and vision benefits to fit you and your family's needs.
• 401k with contribution matching up to 5%.
• 12 days of accrued PTO.
• Paid Sick time.
• 10 paid holidays.
• Catered lunches, quarterly events, raffles, and more.

333 Metro Park, Rochester

• Previous experience in collections, customer service, and/or sales.
• Strong verbal and written communication skills.
• High attention to detail and critical thinking.
• Problem-solving, negotiation, and conflict-resolution skills.
• Customer-focused and adaptable to different personality types.
• Ability to multi-task, set priorities, and manage time effectively.
• Ability to work in a fast-paced and changing environment.
• Great typing skills to chat, email consumers professionally and quickly.