Residential Services Manager II - Voa-Gny : Job Details

Posted Thursday, June 26, 2025 at 4:00 AM

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs , and others in need, including a special education preschool program.

We are in search of new talent in the following position…

The Residential Services Manager II is responsible for day-to -day administrative functions of the program, front desk, fire safety and evacuation management.

Location: Bronx, NY 10462

Minimum Qualifications:

• Bachelors' degree and three years of relevant work experience.

Residential Services Manager Principal Responsibilities:

• Manage day- to day- program services office functions (HR related items such payroll, order and process invoices for office supplies, vendors-related follow ups and internal department-related follow ups as required)
• Track, maintain and submit Tier II CAREs billing to the Business Office monthly (including occupancy and daily census)
• Manage Petty Cash, metro cards and reconciliations. Maintain master inventory.
• Handle confidential and non-routine information and explain procedures.
• Manage front desk staff, operations, and schedule to ensure 24-hour coverage 7 days a week.
• Ensure proper documentation of client admission, reporting of vacancies to DHS vacancy unit, client arrival and departure procedures.
• Manage client incidents, notifications and ensure all incidents are entered in CAREs database and AWARDs.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

Please note: Benefits for part-time employees may vary.

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.Apply today!