Resident Services Coordinator - City of Salem, OR : Job Details

Salary: $27.58 - $33.53 HourlyLocation : 360 Church St SE Salem, ORJob Type: Limited Duration (Full Time)Job Number: 25-0088 SHA-04Department: Urban Development DeptOrg: UD Housing AdminOpening Date: 08/11/2025Closing Date: 8/24/2025 11:59 PM Pacific Job SummaryThis is a Salem Housing Authority position, which is a separate employer from the City of Salem.This is a Limited Duration opportunity that is intended to last for 18 months from the date of hire. These positions are funded by Pacific Source and the Health Related Social Needs (HRSN) program through July 31, 2027.Make an impact:Salem Housing Authority is a mission-driven organization. The Resident Services Coordinators (RSC) are collaborative positions focused on eviction prevention, empowering clients through evidence-based practices, including the Housing First philosophy, Motivational, Interviewing, Harm Reduction, Trauma Informed Care, Buried in Treasures hoarding mitigation, Healthy Aging in Place, and Community Health Worker practices. These positions require on-site presence and are not eligible for remote work.As part of eviction prevention work, the RSC recognizes the health-related social needs that impact wellness, safety, and housing stability. These roles require an ability to work in a complex and nontraditional human social service setting with diverse populations.A combination of education and experience that results in knowledge of the social service system and experience working with children and families, persons with disabilities, and the elderly is essential.Learn and grow:The Housing Authority of the City of Salem values employees and their professional development and we pride ourselves on providing a great work-life balance. We are committed to growing the capabilities of our people, where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. We invite you to apply and join our team! What you will do:In these roles, the Resident Services Coordinators will work directly with residents to develop housing stability and eviction prevention plans. They will facilitate access to social services that support residents in maintaining independent housing and will coordinate with on-site supportive service providers, Salem Housing Authority (SHA) staff, community-based organizations, and City of Salem departments as needed. In these positions, the individuals must be highly detailed-oriented, proficient with computer systems, and capable of managing time effectively in a dynamic environment. They will be self motivated and able to work both independently and collaboratively. The two successful candidates will have demonstrated experience working with individuals and families who are unhoused, marginally housed, or at risk of housing instability. A strong working knowledge of social services and resources available in the Salem-Keizer area is essential to the success in this position.Additional information on job responsibilities:Provide excellent customer service to prospective tenants, current tenants, and property staff by utilizing in-depth knowledge of the property and its functions.Assess resident needs and provide case management in strong coordination with community partner agencies, engaging in a voluntary service model. Work with property staff, families, and community agencies to identify and address resident problems before they reach crisis proportions.Build rapport and maintain positive, professional relationships with clients, landlords, service providers, Section 8 staff, and other community partners to ensure tenant needs are met.Accurately record and maintain client data and statistics, including but not limited to demographics, outcome measures, goals, face-to-face notes, and grant specific requirements, and maintain all client records to ensure accuracy, confidentiality and security in a timely manner.Remain aware of surroundings, follows proper safety procedures, and considers the safety of self and others. Identify, communicates, and assists in the correction of safety concerns where appropriate.Attends staff meetings and other meetings as required by supervisor.Perform other duties as required.Distribution of work time:30%: Provide case management services to clients primarily residing in scattered-site permanent supportive housing or affordable senior housing, ensuring clients maintain housing and that their health, safety, and welfare needs are met. Clients should receive high performing services in accordance with Salem Housing Authority's policies, mission, vision, and values. 20%: Build rapport and maintain positive, professional relationships with clients, landlords, service providers, and community partners.30%: Accurately record and maintain documentation, files, and data collection as required by local, state, and federal grants. This will include proficiency in HMIS, Elite, and Unite Us databases. 10%: Collaborate with Salem Housing Authority teams to ensure continuity of care. This includes attending team meetings, agency-wide meetings and training, client community meetings/events, and maintaining frequent communication with Arches Supportive Service staff.10%: Collaborate directly with landlords to promote eviction prevention. This may include accompanying unit inspections, explaining notices clients receive from landlords, making referrals to Pacific Source for financial services where appropriate, and referring clients to legal services.Office location and work schedule:These positions will primarily involve working independently at a satellite office. The job duties are performed either in-office or in the field at our properties during our standard business hours, Monday through Friday, from 7:30 A.M. to 4:30 P.M. The Resident Services Coordinators may also be assigned to work from the main Salem Housing Authority office at 360 Church Street, Salem, OR 97301.What can we offer you for all your hard work?5% Bilingual incentive for qualifying candidate.Medical, dental, and vision coverage for you and your family.Paid vacation and sick leave.Competitive pay.Retirement pension through participation in the Oregon PERS system.Opportunity for voluntary pre-tax contributions to a 457b retirement account.Health care and dependent care flexible spending accounts.Voluntary long-term care.Employee wellness program.Employee assistance program.The City of Salem offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education. We encourage you to clearly describe how you meet the minimum qualifications and essential attributes in your application materials. What are the minimum qualifications?Must pass the pre-employment background check.Depending on area of assignment, may need to pass the pre-employment drug test (including marijuana).Must have an Oregon Driver license or the ability to obtain an Oregon license within 30 days of residency and have a driving record that meets the Salem Housing's driving standards. Bachelor's degree from a college or university program in business administration, public administration, or a related field depending on area of assignment; and one year of professional administrative level experience involving review, analysis, and preparation of recommendations, development of administrative policies, procedures and systems, or an Associate degree with three years of experience in federally assisted housing programs, low-income housing, rental property management, landlord/tenant relations counseling, and mediation skills; or any combination of education, experience, and training that demonstrate possession of the knowledge, skills, and abilities as listed, and ability to perform the essential job functions.Depending on the area of assignment, may have to pass a criminal background check necessary to obtain Criminal Justice Information System clearance and Law Enforcement Data System certification within 30 days of hire (clearance must be maintained throughout employment).Industry standard certifications may be preferred depending on area of assignment.Hiring managers do not have access to view resumes as part of the application review process, please make sure to give detailed information in your application that includes your experience, knowledge, skills, and abilities as requested in the supplemental questions and job advertisement.Preferred Qualifications (Not required to apply):Community Health Worker CertificationExperience with Medicaid billingExperience with Unite UsKnowledge of Housing Choice Vouchers, Permanent Supportive Housing, and Affordable HousingKnowledge of landlord-tenant lawBilingual proficiency preferred.What you will bring along:Experience in working with vulnerable populations, including veterans, seniors, and individuals experiencing chronic homelessness, housing instability, behavioral health challenges, and/or mental health challenges;Knowledge of social services and community resources in Salem/Keizer, as well as referral processes involved;Experience in demonstrating cultural competence in diverse and inclusive settings;Knowledge of effective interpersonal and conflict resolution strategies;Experience in active listening and collaborative problem-solving skills;Excellent communication and organizational skills.About us:Salem is the second largest city in Oregon and the capital city. Centrally located in the Willamette Valley, Salem is 49 square miles in size and extends across to counties, Marion and Polk. The community has well-established neighborhoods and carefully preserved historic buildings with wide diversity and a family-friendly ambiance. The city is home to nearly 180,000 residents. For a full community profile detailing demographics and housing statistics, visit the The Urban Renewal Agency and the Salem Housing Authority are separate municipal corporations. The Agency contracts with the City for services and the Authority is led by the Housing Administrator within the Urban Development department. preserved historic buildings.Where can I find out more about the position?Go to the menu option for Class Specifications and search for If you would like to learn more about the Salem Housing Authority, please visit our website at How can I apply?The Salem Housing Authority invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone. The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion. We believe that by welcoming differences, encouraging new ideas and views, listening to, and learning from each other, we are better able to serve the community.To apply, click on the green Apply button to complete your application. Make sure that you specify how you meet the qualifications outlined in the class specification and complete the application. and submit with your employment application.Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.HOUSING AUTHORITY OF THE CITY OF SALEM STATEMENT OF NONDISCRIMINATIONThe Housing Authority of Salem does not discriminate against any person due to disability, race, color, religion, sex, source of income , familial status, national origin, actual or perceived sexual orientation, gender identity, marital status and/or domestic partnership in accessing, applying for, or receiving assistance, or in treatment or employment in any of its programs and activities. The person named below has been designated to coordinate compliance with the non-discrimination requirements contained in the Department of Housing and Urban Development's regulations implementing Section 504 (24 CFR, part 8, dated June 2, 1988):Jessica Blakely, Assistant Housing Administrator of Strategy, Salem Housing Authority, 360 Church Street SE, Salem OR 97301(503) ###-#### | [email protected] | TDD users: Dial 711You may subscribe for automatic notification of job openings at the City through the - sign up today! For more information about employment at the City of Salem, please visit our website at This announcement is not an implied contract and may be modified or revoked without notice.For benefits information, please go to:01 What is your highest level of education? College degree must be in a related field such as Social Work, business, real estate, etc. We encourage you to include supporting details in your application. High school graduate or GED Some College, no degree Associate's degree Bachelor's degree Master's degree Doctorate's degree N/A 02 How many years of experience do you have with professional administration level, involving review, analysis, and preparation of recommendations, development of administrative policies, procedures and systems, or experience with federally assisted housing programs, low-income housing, rental property management, landlord/tenant relations counseling, and mediation skills? We encourage you to include supporting details in your application. No Experience Less than 1 year 1-2 years 3 years 4 years 5 years More than 6 years 03 How many years of professional experience do you have connecting clients to community resources/social services in Salem and Keizer? We encourage you to include supporting details in your application. No experience Less than 1 year 1-2 years 3-4 years More than 5 years 04 How many years of direct experience do you have working with unhoused families and individuals, survivors of domestic violence, individuals in recovery from alcohol or substance use, individuals with disabilities, and/or clients with specific or specialized needs?We encourage you to include supporting details in your application. No experience Less than 1 year 1-2 years 3-4 years More than 5 years 05 How many years of experience do you have in conflict resolution, de-escalation, trauma informed care, and healthy aging in place? We encourage you to include supporting details in your application. No experience Less than 1 year 1-2 years 3-4 years More than 5 years 06 How many years of experience do you have with Section 8 Housing Choice Vouchers, Permanent Supportive Housing, and/or Affordable Housing? We encourage you to include supporting details in your application. No experience Less than 1 year 1-2 years 3-4 years More than 5 years 07 How many years of experience do you have with use of Unite Us and/or Medicaid billing? We encourage you to include supporting details in your application. No experience Less than 1 year 1-2 years 3-4 years More than 5 years 08 How many years of experience do you have providing customer service in a busy setting, in any field? We encourage you to include supporting details in your application. No experience Less than 1 year 1-2 years 3-4 years More than 5 years 09 What is your proficiency level in the Spanish?We encourage you to include supporting details in your application. Ready only Speak only Fluent None of the above Required Question