Resident Services Coordinator - HDC - Housing Authority of Monterey County : Job Details

Job Type Full-timeDescriptionABOUT THE HOUSING DEVELOPMENT CORPORATION (HDC)The Housing Development Corporation (HDC) is a nonprofit affiliate established by the Housing Authority of the County of Monterey (HACM) to support and expand the agency's mission through more flexible and innovative housing solutions. While HDC falls under the broader oversight of HACM, it operates independently in many day-to-day functions-particularly in property management and asset oversight-allowing it to manage real estate holdings that are not restricted by federal public housing or Section 8 regulations.HDC is responsible for the management, maintenance, and tenant services of properties developed, acquired, or rehabilitated through non-HUD funding sources, including tax credit and other mixed-finance models. These properties adhere to high standards of compliance and affordability while allowing for more agile decision-making, customized resident services, and operational strategies.Employees working under HDC are dedicated to providing excellent customer service, efficient operations, and well-maintained communities. Although they are part of the larger HACM family, their work directly supports HDC's strategic goals, ensuring the long-term sustainability and quality of housing opportunities across Monterey County.DEFINITION / PURPOSEUnder general supervision, the Resident Services Coordinator is responsible for supporting HDC residents in achieving personal, economic, and housing stability by connecting them to services, community programs, and self-sufficiency resources. This position serves as a primary point of contact for resident needs, assisting with referrals, educational workshops, case coordination, and community engagement efforts that support health, employment, education, and independent living. This is a non-exempt, individual contributor position under the Fair Labor Standards Act (FLSA) and California wage and hour laws.SUPERVISION RECEIVED AND EXERCISEDReports to the Resident & Community Services Manager or designee.This position does not supervise others but may coordinate with volunteers, interns, or outside service providers.ESSENTIAL JOB FUNCTIONSAssist residents with accessing local, state, and federal resources, including food, health care, transportation, employment support, and education programs.Conduct needs assessments and follow-up with residents to ensure services are delivered effectively.Coordinate and facilitate on-site programs, community meetings, and resource fairs.Maintain ongoing relationships with community partners, agencies, and service providers.Support Family Self-Sufficiency (FSS) participants with goal planning, referrals, and documentation.Assist with preparing reports, tracking service delivery, and maintaining case notes.Support resident communication through newsletters, flyers, and outreach calls.Encourage community involvement and leadership among residents.Maintain confidentiality of resident records and comply with privacy policies.Participate in training, staff meetings, and community initiatives.Perform other related duties as assigned. RequirementsQUALIFICATIONSKnowledge of:Principles and practices of social services and supportive housing.Local community resources including behavioral health, employment, childcare, and financial assistance.Basic case management techniques and service coordination.HUD-related resident services (such as Family Self-Sufficiency and ROSS programs) is desirable.Cultural competency and inclusive engagement practices.Ability to:Communicate effectively and build rapport with residents from diverse backgrounds.Work collaboratively with residents, internal departments, and external partners.Organize events, programs, and referrals that support resident wellbeing.Manage time and documentation effectively in a fast-paced environment.Exercise empathy, patience, and professionalism in sensitive situations.Maintain accurate records and confidentiality of resident information.EXPERIENCE AND EDUCATION GUIDELINESExperience:Minimum of two (2) years of experience in housing, social services, case coordination, community outreach, or a related field.Education:Associate degree in Human Services, Social Work, Community Development, or related field is required.Bachelor's degree is preferred and may substitute for one year of required experience.LICENSES AND CERTIFICATESMust possess and maintain a valid California Driver License and an acceptable driving record.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTSWork is primarily performed in an office setting, with regular travel to HDC sites and community agencies.Must be able to operate a motor vehicle, attend outreach events, and occasionally lift and carry materials up to 25 pounds.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EEO / ADA COMPLIANCEThe Housing Development Corporation (HDC) is an Equal Opportunity Employer. The agency prohibits discrimination and harassment of any type and affords equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.The agency also makes reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).