Resident Onboarding Coordinator - SALMON Health and Retirement : Job Details

The Willows at Worcester is seeking a Resident On-Boarding Coordinator to ensure that the transition from prospect to resident is seamless and that the 30-day onboarding of each new resident is optimized for comfort, security, and connection. The Resident On-Boarding Coordinator will also serve as an ambassador to the sales process by elevating the campus reputation with contributions to events, social media posts, community representation, and the online review process. In doing so, the Resident On-Boarding Coordinator will cultivate positive and informative relationships with the residents, their loved ones, all campus leaders - dining, engagement, clinical, health & wellness, and maintenance as well as the community at large. Responsibilities include: • Completing of new resident paperwork according to line-of-service and state (where applicable) standards • Ordering and providing new resident with keys, FOBs, name tag and resident handbook • Coordinating with maintenance to ensure the new resident apartment is move-in ready • Completing final apartment inspection • Coordinating move-in logistics with resident and maintenance • Executing all elements of new resident welcome (signage, email, gift, and social media - as permitted) • Meeting new resident on move-in day, reviews 30-day onboarding plan including: o Review of resident handbook o Review of fire/safety program o Providing building tour and covering logistics (mail room, package drop box, trash, etc.) o Introduction to new resident ambassadors o Encouraging/ensuring participation in activities o Coordinating fellowship for dining • Evaluating resident assimilation and satisfaction with 90-day survey • Partnering with Sales & Marketing Director in execution of on-campus events • Partnering with Sales & Marketing Director in representing the campus and SALMON at community events • Encouraging residents and family members to conduct on-line reviews • Assisting Sales & Marketing Director to ensure data integrity of CRM/Yardi Qualifications: • 2-3 years of customer service/hospitality/sales & marketing experience • Must be a detail-oriented people person • Comfortable working with senior citizens • Ability to inspire others • Strong public speaking skills • Bachelor's degree in business, marketing or communications • Valid driver's license • A willingness to embrace our legacy to do more for our residents and your colleagues. SALMON Health and Retirement offers a generous tuition reimbursement program for nursing-related programs and other degree programs relevant to your role. Your career goals are our goals, too. The right benefits can make your life better. We want you to feel seen, heard, valued and cared for, which is why we offer competitive wages, tuition reimbursement and student loan repayment, wellness perks, generous paid holidays and paid time off, free tickets to sporting events, life insurance, health insurance, dental insurance, a 401(k) plan and more. #indww 9 am to 5 pm, schedule may differ based on move-ins and marketing events. 32 hours a week.