Resident Experience Manager - URBN Playground : Job Details

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This range is provided by URBN Playground. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $80,000.00/yr

Seeking an experienced & motivatedCome Join a Great Team!URBN Playground is a full-service amenity management, consulting, technology, and staffing firm founded in 2016. We're headquartered in New York City, managing amenities and programming for 90+ buildings, from luxury condominiums to office spaces. Our approach to amenities focuses on merging service and technology to build connection and community within buildings and neighborhoods. At URBN Playground, we design experiences, lifestyles, and memories that create a deeper sense of community and well-being for every person we touch. Manage amenities at a luxury residential building in NYC! Your responsibilities will include:

• Deliver amazing customer service by having a hospitality-focused, customer-first mindset.
• Manage residential building luxury amenities, which may include front desk, fitness, swimming pool, weekly events programming, and weekly group fitness class schedules.
• Select, onboard, and continously coach your amenties team members to exceptional performance.
• Ensure your team provides high-touch, seamless support to residents.
• Utilize and market the company's app technology to increase customer awareness, usage of our programs, events, and ancillary sales.
• Drive growth and retention of amenity memberships, and promote and sell fitness packages, event tickets, and services on the app.
• Ensure all health and safety procedures are adhered to according to law.
• Be the face of URBN Playground for all resident and client questions, concerns and needs.
• Your role is crucial not only in enhancing the lives of the customers within the property, but in improving the attractiveness and value of the property and/or membership packages offered by the property.

Successful Candidates Will Have

• A drive for proactive hospitality and a committment to going above-and-beyond
• Several years work experience in amenity management or hospitality or property management, or similar
• Prior experience in successfully managing people and work schedules
• Experience supervising fitness and/or swimming pool operations
• A college degree, or equivalent related work experience
• Ability to work flexible hours is required, including days and eveneings, and one Sat/Sun shift is required weekly.
• A great sense of humor and sense of fun!

Brownie Points

• Ability to obtain Lifeguard and CPR certifications within three months of employment
• Prior experience in marketing or sales-related jobs
• Pool operator experience and certification
• Familiar with property manager software
• Fitness certifications
• Additional language skills

Starting salary of $75-80k annually, based on experience, PLUS full health benefits packages, paid time off, paid sick time, commuter benefits, and more!

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionBusiness Development and Sales

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