Reservations & Leisure Sales Manager - Resort & Commercial Recreation Association : Job Details

** Reservations & Leisure Sales Manager**

- Aspen, CO business_center Full-time Salary: $70,000.00 - $80,000.00 Annually Application Deadline: Feb 15, 2022 Food & Hospitality The Reservations & Leisure Sales Manager will oversee the day-to-day operations of the reservations department and manage The Gant's partnerships with international and domestic tour accounts.**POSITION SUMMARY**

This position will oversee the general office administration, manage the reservations supervisor and reservations agents, assist in solving customer problems, execute all necessary reporting and training; travel to select trade shows and industry events, conducts international and domestic sales calls, target/prospect new clients while developing, maintaining and growing existing relationships.

**HIRING BONUS: $500 on your second pay check and $500 after 90 days** (for new hires)

**DUTIES AND RESPONSIBILITIES**

* Manage the daily operations and efficient running of the reservations department.

* Provide direction and leadership to the reservations team, assisting them to achieve their sales potential and achieve overall departmental and hotel objectives.

* Demonstrate an in depth knowledge and understanding of the hotel systems that includes and is not limited to Spring Miller, Navis, Synxis, Revinate, etc.

* Manage and maintain the daily reservations checklist to ensure that all departmental procedures are consistently being executed.

* Ensure the reservations department adheres to call quality standards and guidelines.

* Continually focus on call conversion scores and increase percentages when possible.

* Provide phone support as needed to maintain consistent phone coverage during normal business hours.

* Consistently assign units fairly and accurately according to the Rotation Report.

* Assists the reservations supervisor with hiring, training and scheduling.

* Handles customer complaints or concerns.

* Ensures accurate and timely billing in relation to guest payments and travel agent commissions.

* Maintain working and friendly relationships with all Gant homeowners and repeat guests.

* Sets and manages the reservations budget in coordination with the reservations supervisor.

* Assist the director of sales and marketing in developing and executing the annual marketing plan.

* Assist the director of sales and marketing with travel industry sales efforts. This includes building and developing relationships with tour operators, travel agents and any other potential hotel partner.

* Attend select domestic and international conferences and sales trips in conjunction with the director of sales and marketing.

* Analyze sales statistics to determine business growth potential.

* To perform all other related duties/projects/reports as outlined by the director of sales and marketing and the general manager

* To maintain a neat, clean, and safe work environment.

* To keep up jovial relations with all co-workers in order that the Gant corporate culture is an enjoyable one.

* To assist any co-worker when asked for assistance.

* Other duties as assigned.

**QUALIFICATIONS**

* College degree preferred.

* Two years of Gant experience, or prior reservations management experience.

* Familiarity with basic business practices in order to provide a framework for making strong and rational business decisions.

* Effective communication both verbally and written in English, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Bilingual a plus.

* Time management and organizational skills to oversee simultaneous tasks and projects, both self-motivated and assigned.

* Working knowledge of Microsoft Office and Springer Miller Systems in addition to a general understanding and familiarity of computers and the ability to learn new software packages.

* Functional knowledge of basic accounting and mathematical skills in order to analyze reports and understand billing practices.

* Analytical and abstract thinking skills to quickly evaluate selling and customer service situations and react appropriately.

**WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS**

* Predominantly indoor office-oriented deskwork involving the use of computers, and the telephone.

* Travel will be required occasionally.

* High levels of stress will be present when negotiating with unhappy guests.

* Heavy lifting is required from time to time when supplies are needed from storage and when assisting Bell Staff with luggage.

**DEPARTMENT:** Reservations

**REPORTS TO:** Director of Sales and Marketing, General Manager

**DIRECT REPORTS:** Reservations Supervisor, Reservations Agents

**STATUS**: Exempt, Full-time Regular (applications accepted for anticipated start date in March, April, or May)

**HIRING RANGE:** $70,000 - $80,000 annually

**GENERAL BENEFITS:** M/D/V, 401(k), EAP, Life Insurance, PTO, Annual Bonus, Wellness Bonus/Ski Pass; See Benefit Summary for full list. Benefits may be subject to generally applicable eligibility, waiting period, or other requirements and conditions. *employee housing may be available

*This Job Description in no way states that these are the only duties of an employee in this position. The employee is required to comply with all instructions and other related duties requested by his or her manager. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*