Reservations Agent - HEI Hotels & Resorts : Job Details

Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. - Promote HEI Hotels and Resorts and brand-specific marketing programs. Assign reservations based on guest preferences and availability. Read, retrieve, communicate, and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Know, understand, and communicate applicable deposit and guarantee policies as requested. Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out. Comply with attendance rules and be available t...Reservations, Agent, Reservation, Retail, Hotel