Reservations Agent - Hyannis, MA - MASSACHUSETTS COASTAL RAILROAD LLC : Job Details

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Food & Beverage DescriptionReservations Agent Cape Cod Central Railroad (CCCR) is currently hiring for the role of Reservations Agent in Hyannis, MA. This person will coordinate, process and review daily Cape Cod Central Railroad ticket reservations to ensure a high-level positive guest experience. This is often a guest's first interaction with Cape Cod Central Railroad, so it is critical that it is a positive experience. This is a full-time, seasonal non-exempt position primarily in Taunton, MA, but may require working out of multiple locations including Hyannis and Buzzards Bay. We offer opportunities for career growth and advancement within Cape Cod Central Railroad and Mass Coastal Railroad. Primary Responsibilities

• Answer guest inquiries and questions in a professional and timely manner
• Communicate with guests via phone, computer, and in person
• Assist in facilitating group sales with tour operators
• Be knowledgeable of train seating details
• Follow Cape Cod Central Railroad's established standards, instructions, and procedures
• Report issues or guest concerns to Reservations Supervisor
• Position will work primarily in Hyannis, MA, but may require working out of multiple locations including Hyannis and Buzzards Bay.

Position Requirements

• Experience in ticket reservations preferred
• Familiarity with Fare Harbor tour and activity booking solution preferred
• Interpersonal and customer service skills; able to interact in a positive and professional way; at least 1 year of experience
• Strong organizational and problem-solving abilities
• Ability to work in a fast-paced environment
• Strong work ethic and attention to detail
• Must remain professional at all times

Full-Time/Part-Time Full-Time City Taunton, MA StatePosition Assistant Manager - Reservations and Customer Relations Division CAPE COD CENTRAL RAILROAD INC Exempt/Non-Exempt Non-Exempt Open Date 8/4/2025 This position is currently accepting applications.