Reservationist - The Alfond Inn at Rollins : Job Details

We're more than just a team - we're a community dedicated to making a difference every day.At Olympia Hospitality and the Alfond Inn, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team. Apply today and build a career that inspires you!The Reservationist helps maximize revenue and create value by providing excellent customer service. This includes effective reservation sales, revenue management, group account management, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience, such as check-in, check-out, and problem resolution. The Reservationist will assist with Front Desk coverage as needed.Starting pay $17 per hour. All employees of the Alfond Inn are subject to a background check.Join a Team that Puts Your Well-Being First!At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job - you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.Here's how we show our commitment:Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!We're more than just a business-we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!Supervisor Responsibilities & ExpectationsSupport the hotel in achieving high performance levels in service and profitabilityHold self and others accountable for achieving resultsSupport a culture that promotes high employee morale and performanceProvide strong leadership, motivate staff to reflect a high level of enthusiasm and guest satisfaction; earn and maintain trust and respectRespond to guest/employee concerns or complaints in a timely and courteous manner; (ability to effectively problem solve)Effectively coach, motivate, lead and resolve employee concerns by timely communicating on-going positive and constructive feedback, and keeping manager informed as neededReview daily Time & Attendance punches in payroll and maintain Attendance Spreadsheet (log), accurately reflecting reasons for occurrencesAssist with keeping timely & accurate documentation; all documentation must be approved and issued by the managerTrain team how to punch in, out & transfer departments (holds employees accountable via use of missed punch form)Assignment of daily duties, based on scheduled staffing, to meet hotel needs while effectively controlling payroll; effectively communicate any shortages or needs to managementOrient employees per OHM's process and proceduresSkills RequiredLeadership, problem-solving, and basic computer skills; ability to share knowledge and teach others to perform tasks, high level customer service, effective communication with guests and team members, able to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressureTechnical SkillsAptitude with numbers: forecasting, and auditing proceduresHave knowledge of Hotel OTA channels, booking codes, booking and pace patterns, local rates, in-house strategy, special packages etc.The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.