Reservationist - MV Transportation : Job Details

MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly. Job Responsibilities: Answer passenger calls collecting all necessary trip information for the permissible time period. Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively. Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate. Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes. Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel. Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries. ...Reservation, Transportation, Operations, Passenger, Retail