Reservationist - Inns of Aurora Resort & Spa : Job Details

$18-22 hourly depending on experience

INNS OF AURORA, LLC CORE VALUES:

While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:

Courage

Initiative

Dependability

Flexibility

Integrity

Judgment

Respect for others

Position Purpose:

Under the direction of the Reservation Manager, the Reservationist will provide a seamless guest experience by securing accommodation, dining, Spa, and resort experience reservations with a professional and approachable demeanor.

Weekend and Evening Availability is Required

Responsibilities/Duties/Functions/Tasks:

• Secure all resort reservations (accommodations, experiences, and dining) via phone and electronic booking channels.
• Using available resources to accommodate guest requests within parameters
• Communicate with guests primarily via phone and e-mail, occasionally in person.
• Act as a brand ambassador to curate the perfect stay for each and every guest
• Provide back-up support for guest services staff members, as needed.
• Ability to manage multiple systems simultaneously, leverage technology to increase efficiency and drive productivity
• Strategically up-sell guests to maximize revenue
• Provide tours to guests, if requested
• Provide support for Sales Department
• Maintain an approachable, knowledgeable, and accommodating attitude
• Answer general inquiries and direct phone calls to their appropriate departments
• Handle guest complaints with empathy and work to bring resolution to issues with little direct support from supervisor
• Maintain knowledge of current area events, activities, and hours of operation
• Maintain knowledge of guest policies, room rates, and availability
• Other duties, as assigned