Reservationist - Inns of Aurora Resort & Spa : Job Details

$17-25 hourly depending on experiencePosition Purpose:Under the direction of the Reservation Manager, the Reservationist will provide a seamless guest experience by securing accommodation, dining, and resort experience reservations with a professional and approachable demeanor.

• Weekend and Evening Availability is Required**

Responsibilities/Duties/Functions/Tasks:

• Secure all resort reservations (accommodations, experiences, and dining) via phone and electronic booking channels
• Communicate with guests primarily via phone and e-mail, occasionally in person.
• Act as a brand ambassador to curate the perfect stay for each and every guest
• Provide back-up support for guest services staff members, as needed.
• Ability to manage multiple systems simultaneously, leverage technology to increase efficiency and drive productivity
• Strategically up-sell guests to maximize revenue
• Provide tours to guests, if requested
• Provide support for Sales Department
• Maintain an approachable, knowledgeable, and accommodating attitude
• Answer general inquiries and direct phone calls to their appropriate departments
• Handle guest complaints with empathy and work to bring resolution to issues with little direct support from supervisor
• Maintain knowledge of current area events, activities, and hours of operation
• Maintain knowledge of guest policies, room rates, and availability
• Other duties, as assigned

Requirements

• High school degree
• Comfortable working in a highly technical, multi-system driven environment
• Knowledge of high-touch operations and service requirements
• Ability to work independently and exercise excellent judgement
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office programs and strong computer literacy
• Ability to multi-task effectively under fast-paced working conditions
• Must demonstrate a professional demeanor and possess highly developed interpersonal skills
• Flexibility with hourly schedules, including weekend, holiday and evening availability

PREFERENCES

• Prior experience in hotel operations/ reservations
• Experience working with Stay n' Touch PMS and Synxis CRS
• Specialized historical knowledge of Cayuga County
• Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inn
• Familiarity with IOA properties

BenefitsWe are proud to offer outstanding benefits to all of our employees.Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.We are proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.