Repossession Specialist - Kitsap Tenant Support Services : Job Details

About UsKitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support. At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org. About the Role Kitsap Credit Union is seeking a results-driven Repossession Specialist to oversee the recovery and liquidation of collateral from individuals and small businesses in default on their loan or credit obligations. This role involves proactively engaging with members, negotiating repayment plans, coordinating repossession efforts, and fostering strong vendor partnerships to ensure seamless recovery operations. The ideal candidate thrives in high-pressure situations, maintains professionalism in challenging interactions, and is committed to minimizing financial risk while preserving member relationships. Quick FactsReports to: Accounts Control Supervisor Employment Type: Full-time, hourly, non-exempt, hybrid Salary Range: $30.32 - $37.90/hour depending on experience Bonus Target: 5% potential incentive of base pay Working Hours: Monday - Friday 9AM - 5PM or 8-6pm and with occasional Saturdays Grade: 8BC Industry: Banking PRINCIPAL ACCOUNTABILITIES

• Collateral Recovery and Remarketing: Locate and recover consumer and small business loan collateral, ensuring timely remarketing and liquidation.

• Repossession Coordination: Manage nationwide repossession activities and optimize resource allocation across multiple regions.
• Reporting and Analysis: Develop and present monthly repossession reports with actionable insights, driving strategic improvements
• Member Engagement: Build positive relationships with members to facilitate repayment negotiations and the redemption of repossessed assets.
• Negotiations: Negotiate payment plans, settlements, loan modifications, and payoffs directly with members and vendors.
• Skip Tracing: Utilize skip tracing methods to locate hard-to-find assets and members, facilitating repayment or asset surrender.
• Software Utilization: Assign repossession cases effectively using RDN and Auto IMS software.
• Vendor and Compliance Coordination: Liaise with vendors and insurance providers to maintain regulatory compliance and operation precision.
• Manage100+ active repossession accounts while maintaining professionalism and composure in high-stress interactions.

Qualifications and Education Requirements

• High School Diploma or GED required.
• Minimum 2 years of experience in special credit (high-risk loans/problem credits) and progressive collections, including deficiency balance collections and loan modifications.
• Comprehensive knowledge of local, state, and federal laws regarding fair debt collection and repossession practices.
• Strong negotiation skills with persuasive, professional communication—both verbal and written.
• Proficiency in Microsoft Office applications.
• Ability to prioritize, analyze accounts, and find solutions to complex situations.
• Capacity to exercise sound judgment while maintaining confidentiality.

SUPERVISORY STATUS This position does not supervise others. Working conditions This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:

• Must be able to remain in a stationary position for a minimum of 75% of the time
• Constantly operates a computer and other office productivity machines
• Occasionally ascends/descends stairs
• Constantly positions self in work environment
• The person in this position frequently communicates with peers, supervisors, vendors and employees to exchange accurate information and answer questions
• Must be able to detect objects at a distance
• On occasion will move up to 20 pounds of office objects
• Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions

EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION STATEMENT Kitsap Credit Union is firmly committed to equality of opportunity for all employees and applicants for employment in accordance with applicable Equal Employment Opportunity/Affirmative Action laws, directives, and legislation. Our ValuesIntegrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement. Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes. Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome. Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day. What We Offer Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family's lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include: Careers | Kitsap Credit Union (kitsapcu.org)

• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 1 Personal floating day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee

We believe in the power of belonging – it's in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career. We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can't happen without great employees. ****** Employment is contingent upon satisfactory background check. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ****** #IND Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.