Remote Medicaid Call Center Supervisor - CVS : Job Details

Must Reside on the Eastern Seaboard. Responsible for increasing member and provider satisfaction, retention, and growth by efficiently delivering competitive services to members and providers through a fully integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes. Responsible for the overall supervision of Customer Service employees. Accountable for member/provider satisfaction, retention, and growth by efficiently delivering competitive services to members/providers. Additional responsibilities to include but not limited to the following:- Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. Is visible and available to staff to answer questions, monitor calls and give ongoing feedback.- Utilizes available incentive programs to reward, recognize and celebrate team and individual successes.- Assesses individual and team perfo...Call Center, Supervisor, Customer Service, Remote, Technology, Retail