Remote Loan Processor - Exception Handling - TEKsystems : Job Details

Customer Advocate, Exception Handling (Loan Processor) Location: 100% Remote (Must work EST hours: MonFri, 8:30 AM5:30 PM). Start Date: October 13.

Were seeking a detail-oriented and customer-focused Loan Processor to join our remote team as a Customer Advocate, Exception Handling. This role is critical in ensuring mortgage loan applications are processed accurately and efficiently, in compliance with investor and lending guidelines. Youll be the primary point of contact for borrowers, managing expectations and resolving issues that prevent loans from closing.

• Serve as the primary liaison between borrower, underwriter, and loan advisor.
• Provide timely status updates and respond to inquiries.
• Validate and complete 1003 loan applications in the Loan Origination System.
• Collect outstanding documents from borrowers and third parties (e.g., insurance, payoffs, VOEs).
• Run AUS engines (DU/LP) and compliance checks.
• Review title commitments, fees, and order subordinations.
• Escalate loans for restructuring or disqualification as needed.
• Submit complete loan packages for final underwriting approval.
• Track loan status and maintain pipeline to meet monthly funding goals.
• Provide feedback to Loan Credit Advisors on loan quality.
• Maintain accurate documentation and communication logs.

• 35 years of loan processing experience
• Proven experience with Conventional, FHA, and VA loans
• Strong understanding of mortgage guidelines and AUS systems
• Excellent communication and customer service skills
• Ability to work independently and manage multiple priorities
• Must be available to work Eastern Standard Time hours

The pay range for this position is $52,000.00/yr. Full health benefits and 401K.

This is a fully remote position.

This position is anticipated to close on Sep 30, 2025.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.