Remote Front Office Medical Assistant - SARL ARTILEC : Job Details

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Location: RemoteEst. Hourly Salary: $24.00 - $35.00Job Type: Full-time/Part-time/Contract

Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check-in.

• Responsible for opening front office and all duties associated with this function.
• Welcome, greet, and assist patients in a courteous and professional manner.
• Schedule patient appointments accurately and efficiently utilizing the computer system.
• Verify and ensure completeness of patient registration documentation. Enter patient data into the electronic medical system.
• Review and verify patient insurance coverage using online resources.
• Explain payment options, including sliding scale fees, Medicare, Medicaid, and other assistance programs.
• Follow up on appointments needing confirmation or no-shows using Vital Interaction reports.
• Coordinate with clinical teams to ensure smooth patient flow and reduce cycle time.
• Assist with closing gaps in care by notifying patients of upcoming services.
• Notify personnel of emergencies, messages, and patient arrivals.
• Document and communicate patient concerns to leadership.
• Work assigned hours and as needed outside scheduled hours, including weekends.
• Participate in meetings and trainings, adhering to policies and procedures.
• Maintain confidentiality of patient, clinical, and company information, following HIPAA guidelines.
• Perform all duties ethically, in line with company values.
• Perform other related duties as assigned.

• Healthcare office practices, policies, and procedures.
• Insurance verification processes.
• Microsoft Office applications.
• HIPAA and Joint Commission regulations.

• Providing exceptional customer service.
• Verbal and written communication, including telephone and email etiquette.
• Working independently and as part of a team in a fast-paced environment.
• Problem-solving techniques.

• Work in a self-directed, organized manner.
• Multitask with attention to detail.
• Present information clearly and accurately.
• Adapt to change with flexibility.
• Build effective relationships across the organization and with external customers.
• Maintain confidentiality.

Minimum Education: High School Diploma or Equivalent

Minimum Experience: At least one year in an administrative role.

We offer a competitive benefits package including medical, dental, vision, 403(b), disability insurance, legal plans, dependent care accounts, life insurance, pet insurance, training programs, and more. Additional perks include paid holidays, personal, vacation, and sick days.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Construction (Note: this may be an error or irrelevant detail)