Remote Front Desk Customer Service Representative - Evolution Sports Group : Job Details

About the job Remote Front Desk Customer Service Representative Blue Mountain Loans is a brand of Loan Spot, a wholly owned subsidiary of Kashia Services, a wholly owned economic arm and instrumentality of the Kashia Band of Pomo Indians of the Stewarts Point Rancheria, a sovereign federally recognized Indian tribe located in the United States. Loan Spot is licensed by the Kashia Lending Commission and its operations are subject to federal and Tribal consumer financial protection laws. Job description Blue Mountain Loans. Our amazing team is looking for an incredibly friendly Remote Front Desk Customer Service Representative who has a passion for helping people! Positive attitude is a must! In this role, you will be the first point of contact for our customers, providing exceptional service through phone, email, and chat. Your responsibilities will include answering inquiries, resolving issues, managing appointment scheduling, and maintaining accurate records. What you'll do: Maintain front desk schedule. Respond to customer inquiries via phone, email, and chat in a timely manner. Provide accurate information about products and services. Resolve customer issues and complaints effectively. Manage appointment scheduling and coordinate with relevant departments. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve service processes. Stay updated on company policies, procedures, and product knowledge. Qualifications: A friendly and professional demeanor. Great can do attitude. Reliable and strong work ethic Available some day's from 9 - 4 and a few Saturday's Proven experience in customer service or front desk roles. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficient in using computer systems and customer service software. Ability to work independently and manage time effectively. A positive attitude and a commitment to providing outstanding service. What We Offer: Friendly team of co-workers. Employee discounts Flexible schedule Growth Potential Bonus Ability flexible work hours to maintain a healthy work-life balance Comprehensive health insurance coverage Generous paid time off and holidays 401(k) retirement plan with company match Opportunities for professional development and training Performance-based bonuses Employee discounts on products and services Wellness programs to support your well-being Package Details Benefit. Friendly team of co-workers. Employee discounts Flexible schedule Growth Potential Bonus Ability flexible work hours to maintain a healthy work-life balance Comprehensive health insurance coverage Generous paid time off and holidays 401(k) retirement plan with company match Opportunities for professional development and training Performance-based bonuses Employee discounts on products and services Wellness programs to support your well-being