Remote Customer Support - Sporting Goods Retailer (Seasonal) - Arise Virtual Solutions : Job Details

Work From Home: Support a Leading Sporting Goods Retailer Through the Arise® PlatformAre you a sports enthusiast looking to earn extra income from home? The Arise® Platform connects you with remote customer service opportunities from well-known brands. This seasonal opportunity with the nation's largest sporting goods retailer could be a great fit for students, sports lovers, and anyone seeking flexible part-time work.Through the platform, you can deliver virtual customer support while avoiding the cost and hassle of commuting - perfect for balancing school, sports, or other commitments.Why explore programs on the Arise® Platform?

• Work from the comfort and convenience of home
• Choose your hours from program availability
• Ideal for students seeking flexible part-time income
• Support a brand you love in the sports and outdoor industry
• Avoid commuting-related expenses and save time
• Choose to work independently or as part of a Service Partner company

What does supporting this client program involve?

• Responding to order status inquiries ( Where is my order? )
• Assisting loyalty program customers with points, discounts, and rewards
• Troubleshooting order-related issues
• Helping customers with product questions and recommendations
• Processing new orders and volume orders
• Handling returns, replacements, and order modifications
• Providing knowledgeable support about sports and outdoor activities
• Delivering excellent customer service with empathy and professionalism

What it takes to succeed:

• Strong interest in sports and outdoor activities
• Excellent communication skills (written and verbal English)
• Customer service experience or customer-focused mindset
• Ability to handle challenging customer situations professionally
• Self-motivation and time management skills
• Empathy and problem-solving abilities

Additional details:

• This is a seasonal opportunity with flexible part-time hours
• Instruction and certification, which may be unpaid, may be required before you can begin earning, and continuing certification requirements may apply
• Certification courses can range from a few days to six weeks and may include live instruction and/or self-paced work
• Service Partners are required to pay a $19.75 Platform Usage Fee for each Agent actively servicing on the Arise® Platform for each billing cycle
• All rates are paid to the Service Partner; agent rates are negotiated by and between the Service Partner and Agent, not Arise. Agent rates often differ from rates paid to the Service Partner
• Geographic and time limitations may apply based on client program requirements
• Minimum servicing requirements and other client-imposed requirements may apply
• Additional requirements or continuing certification may be required by some clients

This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.