Remote Customer Support Specialist - Maryland Staffing : Job Details

We are seeking a reliable and empathetic Remote Customer Support Specialist to join our growing team. In this role, you will be the first point of contact for our customers, helping to resolve issues, answer questions, and ensure an exceptional support experience. If you enjoy solving problems, communicating with people, and working remotely, we'd love to hear from you.

Responsibilities:

• Respond promptly to customer inquiries via email, chat, or phone
• Provide accurate information and effective solutions to customer issues
• Guide users through product features and troubleshoot problems
• Document interactions and escalate complex cases when needed
• Collaborate with other departments to resolve customer concerns
• Identify recurring issues and provide feedback to improve support processes
• Maintain a high level of professionalism and empathy in every interaction

Requirements:

• Previous experience in customer support or a related role
• Excellent written and verbal communication skills
• Strong problem-solving abilities and attention to detail
• Comfortable using support tools such as Zendesk, Freshdesk, Intercom, or similar
• Ability to work independently and manage time effectively in a remote environment
• Stable internet connection and a distraction-free workspace
• Flexibility to work across different time zones or during weekends if required

Preferred Qualifications:

• Experience supporting SaaS, eCommerce, or tech products
• Familiarity with CRM and help desk software
• Multilingual or bilingual communication skills

What We Offer:

• Competitive compensation
• Flexible remote work schedule
• Supportive team culture
• Opportunities for growth and development
• Paid time off and other benefits (depending on location and role)