Remote Customer Service Representatives - The Panther Group : Job Details

Remote Customer Service Representatives

The Panther Group

Job Location : Shrewsbury,MA, USA

Posted on : 2025-08-12T17:19:11Z

Job Description :
The Member Services Representative is primarily responsible for providing information and referral services in responding to and resolving customer requests and issues. The nature of this position requires a particular emphasis on reliability and flexibility in shift schedules in order to ensure that the service level requirements of our clientele are consistently achieved and proficiency in delivering exceptional customer service. The MSR is required to be knowledgeable of multiple programs in order to provide services for 2-4 programs simultaneously, and to resolve more complex issues and inquiries. Primary Responsibilities: In order to ensure that client service level requirements are consistently achieved, attend work reliably and adhere to scheduled shift times including lunch and break schedules Demonstrate proficiency in utilizing multiple systems and/or databases to evaluate, analyze and resolve customer issues and utilize sound judgment in escalation of issues Resolve inbound ...Customer Service, Customer Service Representative, Representative, Remote, Skills, Member Service, Retail, Staffing
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