Remote - Customer Service Representative (LOCAL ONLY) CA - A-Line Staffing Solutions LLC : Job Details

Now Hiring: Remote Benefit Customer Service Representative

Please Read Before Applying: Incomplete applications will not be considered. We strongly encourage you to read the full posting carefully.

· All resumes sent must include accurate dates (month/year) for each position listed – Employment verification will be ran

· All resumes sent must include locations (city/state) for each position listed – even if position is remote a corporate headquarter city and state must be listed

· If contracted through an agency for a position both the staffing agency and company, you worked with must be listed

Location: Remote (Must live within 1 hour of specified city) – Pittsburgh, PA / Richardson, TX / Buffalo, NY / San Diego, CA

Pay Range: $16.50 – $18.75/hr (Based on location)

Schedule: Full-Time | Monday–Friday | Shifts between 7:00 AM – 8:00 PM (some West Coast roles may start at 5:30 AM)

Start Dates: First class begins August 18th. Weekly classes run through October 2025

Status: Contract-to-hire (4–6 months) with strong potential for permanent placement

About the Opportunity

We are excited to share a fully remote opportunity for a Benefit Customer Service Representative

. In this role, you'll deliver exceptional service by assisting customers with their healthcare or pension benefits via phone, email, and webchat. You'll begin by supporting one client and may be cross-trained for others based on performance.

Application Process

1. Submit Your Resume to:

• Ensure your resume is accurate and up-to-date.
• Include start and end dates for all jobs (MM/YYYY format).
• Include location city and state for each position
• List the highest level of education completed (minimum: High School Diploma or GED).

2. Complete a Video Interview:

• You'll receive a link to a self-recorded HireVue video interview.
• You will receive an email from me that gives a prep/guideline for the interview questions asked.
• Dress professionally and record in a quiet, well-lit location.
• Your responses will be the major factor in the hiring decision.

Training & Orientation

• Start Date: August 18th / Hiring class each Monday thereafter
• Orientation is onsite for equipment pickup and brief training (1-day requirement)
• Important: No time-off is permitted in the first 90 days.

Key Responsibilities

• Provide superior, empathetic customer service by phone, chat, and email.
• Accurately explain healthcare and pension benefit information in simple terms.
• Use internal systems and documentation to resolve client inquiries.
• Maintain confidentiality and uphold HIPAA and data security standards.
• Collaborate with teammates and leadership to meet service standards.

Work Hours & Flexibility

• Full-time hours during peak season (40 hours/week)
• Possible overtime available
• Off-season hours may range between 32–40 hours/week
• No weekends!

Qualifications

• High School Diploma or GED (required)
• Previous call center or customer service experience (preferred, not required)
• Strong communication and problem-solving skills
• Bilingual? Spanish or French speakers can earn an additional $0.75/hr (must be fluent)

Ready to Apply?

Send your resume to: Kyle Gregory at

Join a team where your customer service skills make a real impact every day!

Please Read Before Applying: Incomplete applications will not be considered. We strongly encourage you to read the full posting carefully.

· All resumes sent must include accurate dates (month/year) for each position listed – Employment verification will be ran

· All resumes sent must include locations (city/state) for each position listed – even if position is remote a corporate headquarter city and state must be listed

· If contracted through an agency for a position both the staffing agency and company, you worked with must be listed